Patient Coordinator

Albany ENT & Allergy Services, PC; City of Albany (NY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Job summary

Albany ENT & Allergy Services, PC is seeking a Patient Coordinator in New York. You will manage patient scheduling, maintain accurate records, and support clinicians by coordinating imaging and referrals. The role may offer a hybrid work arrangement after training.

Ideal candidates have 2-3 years in medical office or customer service, strong communication, and meticulous attention to detail. Proficiency with practice management software is required.

Qualifications

• High school diploma or GED required.
• 2-3 years experience in medical office or customer service preferred.
• Proficient computer skills including practice management software.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Monitor tasks for patient orders, imaging, and out-of-office referrals.
• Process and coordinate imaging and outside testing for patients.
• Prepare charts by reviewing clinical documentation and referrals.
• Return patient calls and maintain continuity of care.
• Obtain authorizations for imaging and referrals when needed.
• Scan documents into patient charts.

Skills

Attention to detail

Customer service

Multi-tasking

Communication skills

Education

High school diploma or GED

Tools

NextGen system

Office software

Job description

Are you a problem solver at heart? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you!

The Patient Coordinator is responsible for utilizing the NextGen system and various other programs to complete daily duties and responsible for ensuring that all patient appointments outside of the practice are scheduled and the most accurate medical records are obtained prior to the patient visit.

After the training period, the Patient Coordinator may have the opportunity to work on a hybrid work schedule.

Duties & Responsibilities

• Monitors tasks from providers and other staff for patient orders, imaging and out of office referrals.
• Process and coordinate imaging and outside testing for patients.
• Completes chart prep by obtaining and reviewing clinical documentation and physician referral information to ensure that clinical notes and diagnostic reports are available prior to scheduled patient office appointment and prepared and ready for physician at time of appointment.
• Returning patient phone calls and maintaining patient communication for continuity of care
• Obtaining authorization for imaging and referrals if necessary.
• Scanning documents into patient charts.

Requirements

• High school diploma or GED; or equivalent combination of education and experience.
• 2-3 years experience in medical office and/or customer service preferred.
• Proficient computer skills including ability to master the office’s practice management software.
• Consistent professional conduct, meticulous attention to detail, critical thinking skills and a positive and collaborative attitude are essential.
• Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.

Compensation: The compensation range for this position is $18.00 to $21.00. Actual compensation within that range will be dependent upon the individual’s skills, education, experience, and qualifications.

Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025. Albany ENT offers a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.