Patient Coordinator

ivyrehab; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Best Employer

Mentorship & Resources

Professional Development

Incentives & PTO

Partnerships with HSS

Empowering Values

Job summary

ivyrehab in Charlotte, NC is seeking a Patient Coordinator to support clinicians and front desk operations. You will greet patients, schedule appointments, verify insurance, and assist with payments, ensuring a smooth patient flow at the front desk.

The role emphasizes world-class customer service, teamwork, and opportunities for growth in a rewarding environment with a focus on exceptional patient care.

Qualifications

• 2+ years administrative experience in healthcare.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong time management and ability to multitask in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude and workload changes.
• Commitment to delivering exceptional patient care.

Responsibilities

• Greet and check-in patients and answer phone calls.
• Schedule appointments and manage calendar.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient information.
• Support clinic operations to maintain high performance.

Skills

Administrative healthcare experience

MS Office proficiency

Time management

Multitasking

Self-motivation

Customer service

Tools

MS Excel

MS Word

MS Outlook

Job description

State of Location:

North Carolina

Position Summary:

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Job Description:

Patient Coordinator - Full-Time

Charlotte, NC

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com