Front Desk Representative Job

FYZICAL Therapy & Balance Centers; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Troy, MI is hiring a Customer Service Representative. You will be the first point of contact for patients, manage scheduling, insurance verification, and payments, and coordinate between patients and clinicians.

You will support a fast-paced, patient-centric environment and help ensure a smooth visit experience. The role emphasizes strong communication, reliability, detail orientation, and a compassionate approach to patients in pain, supporting the clinic

Qualifications

• 2+ years of experience in a customer-facing role.
• Ability to multitask across multiple tasks and systems.
• High school diploma or equivalent required.
• Valid driver's license and reliable transportation.
• Excellent communication with patients and staff.
• Detail-oriented with strong integrity and empathy.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line.
• Gather new patient data; track all patient referrals.
• Disseminate information to patients; act as liaison between patients and physicians.
• Send and log all reports to doctors.
• Collect payments; verify insurance coverage.
• Manage mail; distribute mail to appropriate areas.
• Send benefits paperwork to billing companies.
• Schedule communications and follow-ups with patients.

Skills

2+ years of experience

Multitasking

Great communicator

Detail-oriented

Empathetic customer care

Positive attitude

Strong work ethic

Reliable transportation

Excellent at handling details

Compassionate demeanor

Education

High school diploma or equivalent

Job description

Customer Service Representative Job – Troy, MI 175736

Why You'll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Troy, MI, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Troy, MI!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• 2+ years of experience
• Able to multitask
• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.