Patient Concierge & Scheduling Specialist

aoncology; Brevard (NC); On-site; USD 23,295 - 38,848; Full time

Job summary

Messino Cancer Centers is seeking a Patient Services Specialist to provide front-end patient support, handle intake, scheduling, medical records, and financial transactions with strong customer service. The role involves cross-coverage across stations and accurate documentation in the EMR.

Responsibilities include greeting patients, checking in, updating demographics, collecting payments, scheduling with physicians, and maintaining records per HIPAA and clinic policies.

Qualifications

• Minimum of one year experience in a healthcare setting.
• Physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients and verify identity per standards; document in EMR.
• Schedule and manage patient appointments including follow-ups, referrals, and hospital admissions.
• Maintain physician schedules, resolve conflicts, and communicate changes to care team.

Skills

Customer service

Interpersonal communication

Critical thinking

Organizational skills

Multitasking

Attention to detail

Team collaboration

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Messino Cancer Centers is seeking a Patient Services Specialist to provide front-end patient support, handle intake, scheduling, medical records, and financial transactions with strong customer service. The role involves cross-coverage across stations and accurate documentation in the EMR.

Responsibilities include greeting patients, checking in, updating demographics, collecting payments, scheduling with physicians, and maintaining records per HIPAA and clinic policies.