Patient Concierge Scheduler

SimonMed; Phoenix (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

SimonMed Imaging in Phoenix, AZ is seeking an Administrative Assistant to support our outpatient radiology network, with responsibilities including patient scheduling, front-desk duties, and coordinating workflows across facilities.

Under supervision, you will collect patient demographics and insurance details, maintain account folders, communicate with referring offices and sales reps, ensure patients are cleared for tests, and deliver excellent customer service while adhering to policies.

Qualifications

• Requires a high school diploma and 2 years of experience in the field or in a related area.
• Strong computer skills and ability to use common software.
• Knowledge of insurance plans is preferred.
• Excellent verbal and written communication with customers and colleagues.

Responsibilities

• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure satisfaction.
• Maintains designated account folders and follows departmental expectations.
• Communicates regularly with assigned referring offices and appropriate sales representatives.
• Ensures patients have been cleared for specific diagnostic tests.
• Collects and enters patient demographics and insurance information as needed.
• Adheres to policies and procedures and provides excellent customer service.

Skills

Customer service

Data entry

Education

High school diploma

Tools

MS Office

Job description

• Location 8921 W. Thomas Road,Suite #101,Phoenix, AZ, 85037-3244,United States


• Job Category Administrative


• Employee Type Full-Time

Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment.

ESSENTIAL FUNCTIONS:

• Under the direct supervision of the Physician Support Manager


• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services.


• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.


• Maintains designated account folder following departmental expectations.


• Communicates regularly with assigned referring offices and appropriate sales representatives.


• Ensures patients have been cleared for specific diagnostic tests.


• Collect and enter patient demographic and insurance information as needed.


• Has knowledge of commonly used concepts, practices, and procedures.


• Basic computer skills required. Has knowledge of insurance plans.


• Relies on instructions and pre-established guidelines to perform the functions of the job.


• Other duties as assigned by Manager.


• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.


• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.


• Adheres to policies, procedures, guidelines relative to departmental operations.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

BENEFITS:

• Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!

MINIMUM QUALIFICATIONS:

Requires a high school diploma and 2 years of experience in the field or in a related area.

PHYSICAL DEMANDS:

This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

DRESS ATTIRE:

Business Casual or scrubs dependent on department

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.