Patient Relations & Sales Partner

NIVA Health; Novi (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Base salary 50k

Performance-based bonus

Direct access to providers

Clinic leadership collaboration

Growth-focused role

Job summary

NIVA Health is seeking a Patient Relations & Sales Partner to connect patients with wellness programs and services, driving enrollment and ongoing engagement. This role blends healthcare, wellness, relationship-building and sales in a fast-paced clinic environment.

You will own the patient journey from initial conversation through enrollment, working closely with providers and clinic leadership to deliver a personalized, high-quality experience and meet growth targets.

Qualifications

• Experience in sales, wellness, healthcare, aesthetics, fitness, memberships, hospitality, consumer services or other relationship-driven environments.
• Ability to guide customers toward appropriate wellness services and programs.
• Strong communication and active listening to identify patient needs.

Responsibilities

• Build relationships that turn conversations into consultations, enrollments and long-term patient relationships.
• Guide patients toward appropriate wellness services and confidently navigate questions and objections.
• Own your follow-up pipeline and ensure opportunities are pursued consistently.
• Stay connected with patients to support continued engagement and repeat participation.
• Contribute to clinic growth through new enrollments, reactivation and referrals.
• Ensure every interaction feels personal, professional and aligned with the elevated NIVA Health experience.
• Become knowledgeable about NIVA's wellness offerings to match goals with services.
• Collaborate with providers and clinic leadership to create a seamless patient journey.
• Support the launch and adoption of new wellness services and campaigns.

Skills

Sales experience

Relationship-building

Healthcare industry exposure

Negotiation

Communication skills

Tools

CRM software

Job description

Build relationships. Drive growth. Help more patients take the next step in their health journey.

You know how to connect with people, understand what matters to them, and turn that understanding into action.

Maybe you've sold wellness programs, memberships, aesthetics, healthcare services, fitness programs, consumer health products, or another high-trust service. You know that great sales isn't about pushing someone into a decision. It's about asking the right questions, understanding their needs, building confidence, and helping them see the value of taking the next step.

At NIVA Health, we're looking for a Patient Relations & Sales Partner who can do exactly that.

This is a patient-facing growth role at the intersection of healthcare, wellness, relationship-building and sales. You'll work directly with patients, helping them navigate NIVA's wellness services while creating meaningful opportunities for enrollment, retention and continued engagement.

You'll have clear performance goals, but you'll also have the opportunity to build genuine relationships and make a visible impact on the growth of the clinic.

Your Mission

Turn great patient conversations into meaningful growth.

You'll be one of the key people connecting patients with the wellness programs and services that may support their goals.

That means understanding the person in front of you, identifying opportunities, following through, and making sure patients don't fall through the cracks.

You'll own the relationship from the initial conversation through enrollment and ongoing engagement, working closely with providers and clinic leadership along the way.

What You'll Own

• Patient Growth: Build relationships that turn conversations into consultations, enrollments and long-term patient relationships.
• Sales & Conversion: Guide patients toward appropriate wellness services and confidently navigate questions, hesitation and objections.
• Follow-Up: Own your follow-up pipeline and make sure opportunities are consistently and thoughtfully pursued.
• Patient Retention: Stay connected with patients and identify opportunities to support continued engagement and repeat participation.
• Revenue Growth: Contribute directly to clinic growth through new enrollments, reactivation, referrals and additional service participation.
• Patient Experience: Make every interaction feel personal, professional and aligned with the elevated experience NIVA Health aims to provide.
• Service Knowledge: Become highly knowledgeable about NIVA's wellness offerings so you can confidently educate patients and connect their goals with appropriate services.
• Team Collaboration: Partner closely with providers, clinic staff and leadership to create a seamless patient journey.
• Growth Initiatives: Support the launch and adoption of new wellness services, programs and campaigns.

What Success Looks Like

You'll have measurable goals tied to:

Patient Enrollment | Conversion | Follow-Up | Reactivation | Retention | Revenue | Patient Experience

We're looking for someone who enjoys having a number to chase and takes personal ownership of achieving it.

You're the Right Person If...

• You have experience in sales, wellness, healthcare, aesthetics, fitness, memberships, hospitality, consumer services or another relationship-driven environment
• You've successfully guided customers or patients toward purchasing a product, service, membership or program
• You're comfortable having conversations about money, value, commitment and next steps
• You can confidently ask for the sale without making the interaction feel transactional
• You know how to uncover someone's needs rather than immediately jumping into a pitch
• You're naturally personable, energetic and confident
• You build trust quickly and communicate exceptionally well
• You're persistent without being pushy
• You take ownership of your pipeline, follow-ups and results
• You enjoy working toward measurable goals and are motivated by performance
• You're highly organized and don't need someone constantly reminding you to follow up
• You can handle rejection, setbacks and changing priorities without losing momentum
• You genuinely care about creating a great patient experience

Most importantly...

You see sales as helping someone make a decision, not convincing someone to buy something they don't need.

You can be commercially driven and genuinely patient-centered at the same time.

What We Offer

• $110,000+ (base salary at $50000 + performance-based** bonus)**
• Performance-based bonus tied to growth and enrollment outcomes
• A high-impact, patient-facing role with a direct connection to clinic growth
• The opportunity to develop your sales and healthcare career within a growing wellness organization
• A collaborative environment with direct access to providers and clinic leadership
• Exposure to an expanding portfolio of wellness and healthcare services
• A culture built around Teamwork, Resilience, Open-Mindedness, Ownership and Positivity

Important Details

• Full-time, on-site clinic position
• Rotating schedule may include occasional Saturdays, depending on clinic operating hours
• This is a non-clinical role
• All medical recommendations, diagnoses and treatment plans are determined by licensed healthcare providers

This isn't a role where you'll simply manage a list of patients.

You'll build relationships. Create opportunities. Drive growth. And help more people take the next step.

NIVA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.