Patient Concierge & Guest Services Advocate

BayCare Health System; Land O' Lakes (FL); On-site; USD 19,286 - 24,796; Full time

Job summary

BayCare Health System is seeking a Guest Services Ambassador at the Land O Lakes Health Hub to welcomed and assist patients, visitors and staff, creating a positive experience across health-related and retail services.

In this PRN role, you will act as the liaison for assigned services, assist with reception, registration and scheduling, and help patients navigate the facility with empathy and professionalism. 1 year of hospitality or customer service is preferred.

Qualifications

• High School diploma or equivalent.
• Associate's degree.
• Excellent customer service and hospitality skills.

Responsibilities

• Serve as the guests' liaison to all assigned services.
• Ensure a positive experience for patients, clients, patrons or visitors.
• Advocate for patients and communicate with patients, visitors, leaders, staff, and physicians.
• Address and resolve issues, escalating to facility leaders when needed.
• Operate reception, registration, scheduling, financial counseling, and insurance verification systems.
• Achieve proficiency in waiting room management and service-line registration within 6 months.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma or Equivalent

Associate's degree

Job description

BayCare Health System is seeking a Guest Services Ambassador at the Land O Lakes Health Hub to welcomed and assist patients, visitors and staff, creating a positive experience across health-related and retail services.

In this PRN role, you will act as the liaison for assigned services, assist with reception, registration and scheduling, and help patients navigate the facility with empathy and professionalism. 1 year of hospitality or customer service is preferred.