Patient Concierge, Gastroenterology

St. Luke’s University Health Network; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider seeks a Patient Concierge for their Gastroenterology department in Sellersville, PA. This role involves advocating for patients and ensuring a seamless experience through various administrative tasks. Ideal candidates will demonstrate exceptional communication skills and a compassionate approach to patient care, contributing to the organization's mission of high-quality healthcare.

Qualifications

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Preference for customer service experience.

Responsibilities

• Engages patients politely and compassionately during interactions.
• Performs clerical functions including check-in and appointment scheduling.
• Facilitates practice opening and closing procedures.

Skills

Communication

Customer Service

Time Management

Compassion

Education

High School diploma or equivalent

Administrative training program

Job description

Patient Concierge, Gastroenterology page is loaded

Patient Concierge, Gastroenterology

Apply locations Sellersville, PA - 1107 Bethlehem Pike time type Full time posted on Posted 27 Days Ago job requisition id R124635

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

JOB DUTIES AND RESPONSIBILITIES:

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests).
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION:

High School graduate or equivalent required.

Preference given to graduates of administrative training programs.

TRAINING AND EXPERIENCE:

Competencies required:

• Excellent communication, facilitation, and presentation skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management
• Ability to communicate to patients concisely and clearly
• Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

Minimum one year practice-based experience or in a similar healthcare setting preferred.

Customer Service experience preferred.

Please complete your application using your full legal name andcurrent home address. Be sure toincludeemployment history forthe past seven (7) years, including your present employer. Additionally, you areencouraged to upload a current resume, including all work history, education, and/or certifications andlicenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

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Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s has been named the Top Workplace in the large employer category by the Morning Call. This is the second year in a row that St. Luke’s has been recognized as a Top Workplace. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be designated a Top Workplace in 2024.

In 2024, St. Luke's was named one of the Nation's Best Employers for New Grads, a top 10 ranked employer in Pennsylvania and the #1 ranked health care employer in the state by Forbes Magazine.