Patient Concierge & Front Desk Specialist (Part-Time)

US Physical Therapy

Saint James (NY)

On-site

USD 23,000 - 28,000

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Metro Physical & Aquatic Therapy in St. James, NY is seeking a Front Desk Coordinator for a part‑time schedule (Mon-Thu 4pm-8pm, Fri 2pm-6pm).

This role supports front desk operations and assists clinicians, ensuring a welcoming, efficient patient experience. Responsibilities include greeting patients, scheduling, data entry in EMR (TheraOffice), processing faxes, maintaining supplies, and coordinating with physicians as needed.

Qualifications

High school diploma or GED required.
1 year medical office experience preferred.
1 year customer service experience preferred.
Proficiency in Google Suite required.
Strong communication skills and ability to interact with customers professionally.
Ability to work effectively within a team.

Responsibilities

Greets and welcomes patients and visitors with a warm, upbeat attitude, directing inquiries and checking in patients.
Delivers high level of customer service by ensuring patient satisfaction and optimizing provider time.
Manages scheduling to maximize provider availability and treatment room usage.
Maintains on-time patient flow by notifying clinicians of arrivals and delays.
Performs data entry into the EMR system and updates patient records.
Maintains inventory of supplies and processes incoming faxes promptly.