Patient Concierge & Front Desk Specialist

Paycom - ATS; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

VivaMas Pembroke Pines in Pembroke Pines, FL is seeking a friendly Front Desk to support front-line operations in our clinic. You will greet patients, manage check-ins, schedule appointments, handle inquiries, and help maintain an organized reception area.

The role requires a high school diploma and at least one year of healthcare front desk experience. Applicants should be proficient with computer systems, knowledge of medical terminology, and comfortable handling confidential information.

Qualifications

• Front desk experience in healthcare is required.
• Knowledge of medical office procedures and terminology.
• Experience with electronic health records (EHR) systems.

Responsibilities

• Greet and assist patients as they arrive, ensuring a friendly and welcoming atmosphere.
• Manage patient check-in and check-out processes, verifying and updating patient information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize appointment availability.
• Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate staff member.
• Process patient payments, verify insurance information, and assist with billing inquiries.

Skills

Customer service

Interpersonal skills

Organization

Data entry

Insurance verification

Billing processes

Creole/French language

Education

High school diploma

Tools

Office software

Job description

VivaMas Pembroke Pines in Pembroke Pines, FL is seeking a friendly Front Desk to support front-line operations in our clinic. You will greet patients, manage check-ins, schedule appointments, handle inquiries, and help maintain an organized reception area.

The role requires a high school diploma and at least one year of healthcare front desk experience. Applicants should be proficient with computer systems, knowledge of medical terminology, and comfortable handling confidential information.