Patient Concierge & Front Desk Specialist

IHA; Livonia (MI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team-oriented culture

Meaningful work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. You will welcome patients, check in, schedule appointments, handle phones, assist with billing, and coordinate with providers to ensure a smooth, welcoming visit.

This full-time, day-shift role offers a mission-driven workplace in Southeast Michigan with

Qualifications

• High School Diploma or GED required.
• No specific credentials or licensure required.
• 1–2 years of medical office or customer service experience preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. You will welcome patients, check in, schedule appointments, handle phones, assist with billing, and coordinate with providers to ensure a smooth, welcoming visit.

This full-time, day-shift role offers a mission-driven workplace in Southeast Michigan with