Patient Concierge & Front Desk Coordinator - Norwalk

Nuvance Health Med Practice CT; Norwalk (CT); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

Health Savings Account

401(k)

Life Insurance

Wellness Programs

Employee Assistance

Member Discounts

Job summary

Northwell Health in Norwalk, CT seeks a Medical Practice Patient Representative to provide clerical and administrative support in a primary care setting. The role handles patient intake, scheduling, and data verification, ensuring smooth office operations.

You will interact with patients, manage records and billing, and support the EMR system, with a daytime schedule 7:45am–5:30pm, Monday through Friday. Requires high school diploma and strong communication skills; prior data entry experience

Qualifications

• Required: High School graduate or equivalent.
• Microsoft Office Suite experience preferred, Data Entry, Excellent Communication Skills (written and verbal).
• Minimum Experience: Six months.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient's information, including demographics and insurance.
• Answers phones, routes call, takes messages, and assures accurate communication both verbally and via the EMR system
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols
• Monitor applications and manage worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation where applicable.
• Fulfills all compliance responsibilities related to the position.
• Maintains and Models the Organization values.
• Demonstrates regular, dependable, and predictable attendance.
• Performs other duties as required.

Skills

Microsoft Office Suite experience

Data Entry

Excellent Communication Skills

Education

High School diploma or equivalent

Tools

EMR system

Job description

Northwell Health in Norwalk, CT seeks a Medical Practice Patient Representative to provide clerical and administrative support in a primary care setting. The role handles patient intake, scheduling, and data verification, ensuring smooth office operations.

You will interact with patients, manage records and billing, and support the EMR system, with a daytime schedule 7:45am–5:30pm, Monday through Friday. Requires high school diploma and strong communication skills; prior data entry experience