Neurology Patient Concierge | Front Desk & Scheduling Pro

Nuvance Health Med Practice CT; Norwalk (CT); On-site; USD 25,000 - 47,000; Full time

Benefits offered by this job

PTO

Medical, Dental, and Vision

Health Savings Account

401(k) Retirement Plan

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Northwell is seeking a Medical Practice Patient Representative for the Neurology department in Norwalk, CT. This full-time, weekday position supports patient care through clerical and administrative duties in a medical practice.

Responsibilities include greeting patients, verifying demographics and insurance, scheduling appointments and testing, managing referrals, and handling cash deposits with accurate records.

Qualifications

• Minimum High School Diploma or GED.
• At least 1 year of customer-related experience required.
• Healthcare experience of 1+ years preferred.

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient information, including demographics and insurance.
• Answers phones, routes calls, takes messages, and ensures accurate communication with the EMR system.
• Registers, verifies, and schedules patient appointments, testing, and referrals.
• Schedules and reschedules appointments according to office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation.
• Fulfills all compliance responsibilities related to the position.
• Maintains and models the organization values.
• Demonstrates regular, dependable attendance.
• Performs other duties as required.

Education

High School Diploma/GED

Job description

Northwell is seeking a Medical Practice Patient Representative for the Neurology department in Norwalk, CT. This full-time, weekday position supports patient care through clerical and administrative duties in a medical practice.

Responsibilities include greeting patients, verifying demographics and insurance, scheduling appointments and testing, managing referrals, and handling cash deposits with accurate records.