Patient Concierge & Front Desk Coordinator

Rippling, Inc.; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Center for Specialized Surgery at Fort Myers is seeking a Front Desk Coordinator to support patient admissions at the outpatient surgery center. Under the direction of the Business Office Manager, you will greet patients, triage calls, verify data, collect documents, and coordinate check-in for next-day cases.

Candidates should have a high school diploma or equivalent, proficient computer skills, and office experience.

Qualifications

• High school diploma or equivalent required.
• Proficient computer skills and office administrative experience required.
• BLS certification as required by ASC policy.

Responsibilities

• Answer and triage phone calls, greet patients and family members compassionately.
• Monitor main entrance and serve as first contact for visitors; maintain daily log.
• Prepare welcome packets and documentation for next-day cases.
• Check-in patients, collect and verify documents, input patient data.
• Print estimates, obtain signatures, and set up or collect payments.
• Provide instructions to patients regarding expectations of the day.
• Record information in the patient’s medical record; update EMR as needed.
• Coordinate vendor credentialing and access for the Center.
• Maintain waiting and front desk areas in a neat, orderly manner.
• Maintain patient and Center confidentiality per policy.
• Perform other duties as assigned.

Skills

Proficient computer skills

Office administrative experience

Education

High school diploma or equivalent

BLS certification

Job description

The Center for Specialized Surgery at Fort Myers is seeking a Front Desk Coordinator to support patient admissions at the outpatient surgery center. Under the direction of the Business Office Manager, you will greet patients, triage calls, verify data, collect documents, and coordinate check-in for next-day cases.

Candidates should have a high school diploma or equivalent, proficient computer skills, and office experience.