Patient Communications & Engagement Manager

Arizona Arthritis; Phoenix (AZ); On-site; USD 55,000 - 80,000; Full time

Job summary

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a Patient Communications Manager to implement and maintain systems that engage patients—texting, portal, form intake, waitlists, recalls, and mass communications.

You will coordinate with Leadership across Operations, IT, Billing and Infusion to ensure a cohesive communication strategy across AARA and LSARA. Responsibilities include monitoring portal enrollments, optimizing digital adoption, overseeing staff adoption, creating SOPs,

Qualifications

• Experience with patient communications or healthcare portals.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and related systems.

Responsibilities

• Monitor / track patient portal enrollments
• Optimize digital patient adoption
• Oversee staff process adoption
• Create and maintain relevant SOPs
• Track, monitor and facilitate mass patient communications
• Complete strategic planning exercises
• Create and trend analyses relevant to areas of oversight

Skills

Time management

Written and verbal communication

Attention to detail

Interpersonal skills

Professionalism

Microsoft Office

Tools

Microsoft Office

Job description

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a Patient Communications Manager to implement and maintain systems that engage patients—texting, portal, form intake, waitlists, recalls, and mass communications.

You will coordinate with Leadership across Operations, IT, Billing and Infusion to ensure a cohesive communication strategy across AARA and LSARA. Responsibilities include monitoring portal enrollments, optimizing digital adoption, overseeing staff adoption, creating SOPs,