Patient Engagement & Communications Manager

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC; Phoenix (AZ); On-site; USD 55,000 - 90,000; Full time

Job summary

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a Patient Communications Manager to implement and maintain systems that engage patients across texting, patient portal, form intake, waitlists, recalls, and mass communications.

You will coordinate with Operations, IT, Billing and Infusion leadership to ensure cohesive messaging across the practice. The role requires time management, strong communication, and proficiency with Microsoft Office.

Qualifications

• Essential: Time management, attention to detail, written and verbal communication, professionalism, interpersonal skills.
• Desirable: Project Management
• Basic understanding of patient journey

Responsibilities

• Monitor / track Patient portal enrollments
• Optimize Digital patient adoption
• Oversee Staff process adoption
• Create and maintain relevant SOP’s
• Track, Monitor and facilitate mass patient communications
• Complete strategic planning exercises
• Create and trend analyses relevant to areas of oversight

Skills

Time management

Attention to detail

Written and verbal communication

Professionalism

Interpersonal skills

Tools

Microsoft Office

Job description

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a Patient Communications Manager to implement and maintain systems that engage patients across texting, patient portal, form intake, waitlists, recalls, and mass communications.

You will coordinate with Operations, IT, Billing and Infusion leadership to ensure cohesive messaging across the practice. The role requires time management, strong communication, and proficiency with Microsoft Office.