Patient Collections Support Specialist

TSG Resources, Inc.; United States; On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off and holidays

Professional development support

Employee wellness resources

Job summary

SCP Health is recruiting for a Dallas-based role focused on patient collections and denials management. You will work with the Patient Contact Center to update demographics, answer inquiries, and generate statements while ensuring accurate documentation and timely processing of claims.

The ideal candidate will have 1–2 years in medical insurance denial management, strong analytical skills, and proficient MS Excel usage.

Qualifications

• Must have high school diploma or GED and strong analytical skills.
• Detail-oriented with good organizational abilities.
• Proficient in MS Excel and comfortable with data entry.

Responsibilities

• Collaborate with PCC to update patient demographics and address inquiries related to patient responsibility and collections.
• Identify trends and patterns in patient collections data for continuous improvement.
• Acts as the primary contact for external vendors dealing with patient responsibility and medical claims liability.
• Maintain open communication channels with the patient contact center team to address queries and provide necessary support.
• Ensure accurate and up-to-date documentation of patient collections activities.
• Stay informed about changes in regulations related to patient collections and insurance.

Skills

Detail oriented

Analytical thinking

Team player

Excellent communication

Education

High school diploma or GED

Tools

MS Excel

Job description

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities:

• Collaborate with the Patient Contact Center (PCC) to update patient demographics and address inquiries related to patient responsibility and collections.
• Identify trends and patterns in patient collections data for continuous improvement.
• Acts as the primary contact for external vendors dealing with patient responsibility and medical claims liability.
• Maintain open communication channels with the patient contact center team to address queries and provide necessary support.
• Ensure accurate and up-to-date documentation of patient collections activities.
• Maintain organized records of interactions with external vendors and other relevant stakeholders.
• Stay informed about changes in regulations related to patient collections and insurance.
• Update patient demographics, generate itemized statements, copy, mail, fax, and upload documentation as needed.
• Sort and mail all paper claims to insurance carrier.
• Collate single primary claims that do not require Medical Records for daily mailing.
• Collate multiple primary claims that do not require Medical Records for daily mailing, Print, upload, and fax information.
• Print EOB for secondary paper claims.
• Monitor and maintain an elevated level of productivity and quality of work.
• Keep management abreast of both successes and problems as they occur.

Knowledge, Skills, and Abilities:

• Must be extremely detail oriented and organized, a self‑starter capable of tracking deadlines and meeting goals.
• Ability to work autonomously and as a team member, with little supervision required once a goal is assigned.
• Excellent verbal and written communications skills.
• May require sitting for extended periods; also stooping, bending, and reaching for files and supplies.
• Requires manual dexterity sufficient to operate a computer keyboard, answer a telephone, run a copier and other office equipment, as necessary.

EDUCATION (Required and/or Preferred):

• High school diploma or GED
• Strong analytical and problem‑solving skills.
• Strong desktop PC skills in MS Excel
• Ability to work well in a team environment.
• Professional attitude and demeanor

WORK EXPERIENCE/QUALIFICATIONS:

• 1-2 years Medical Insurance Denial Management

CERTIFICATES AND LICENSES:

• NA

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Professional setting
• Continuous sitting
• Continuous oral & written communication and listening skills
• Continuous computer use
• Occasional bending, kneeling, lifting, pulling & pushing up to 10 pounds. Requires an elevated level of mental awareness.

PRIMARY LOCATION:

Dallas, TX

CONFIDENTIALITY:

The daily activities of this position will be held in the strictest confidence whether it is regarding a person, individual and/or a strategic initiative. Confidentiality must be maintained on all documents and/or information processed.

COMPLIANCE:

All Schumacher Clinical Partners employees will abide by all policies and procedures including the Schumacher Clinical Partners Corporate Compliance Program and will adhere to all applicable local, state, and federal laws.

DISCLAIMER:

The above statements reflect the general duties considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all work requirements which may be inherent in the position. They may be subject to change at any time due to reasonable accommodation or other reasons.

Pay Range:

Pay Range: 0.00 - 0.00 USD per hour This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

• We offer a comprehensive benefits package designed to support your health, financial well‑being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.