Patient Collections Specialist (Evenings/Weekends)

MUSC Health; Charleston (SC); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Parental leave

Disability insurance

Training programs

Competitive pay

Merit increase

Wellbeing resources

Tuition reimbursement

Employee discounts

Flexible schedule

Certification incentive

Job summary

MUSC Community Physicians (MCP) is seeking a Customer Service representative to manage patient accounts and perform outbound collection calls in an automated center. Some evenings and weekends may be required.

The role requires a high school diploma and prior experience in medical office settings or collections, with strong communication and organization skills. Competitive benefits and regular daytime hours are offered.

Qualifications

• High school diploma or equivalent required.
• At least 6 months of experience in a medical office setting, hospital patient accounting office, AR or bad debt collection outsourcing firm.
• Call center or healthcare collection experience preferred.
• Ability to use information systems, organize and prioritize work, and communicate effectively with patients and staff.

Responsibilities

• Handle inbound and outbound collection calls to patients, guarantors and third parties to manage accounts.
• Collect payments via online payments, promises and payment plans while resolving disputes or complaints.
• Assist patients in applying for financial assistance as needed.
• Update patient demographics, insurance and guarantor information.
• Document all collection actions and conversations; maintain HIPAA privacy compliance.
• Assist with administrative duties (typing, contacting insurance companies, research, copying records, mail, emails).
• Other duties as assigned.

Skills

Customer service

Medical office experience

Call center

HIPAA compliance

Job description

MUSC Community Physicians (MCP) is seeking a Customer Service representative to manage patient accounts and perform outbound collection calls in an automated center. Some evenings and weekends may be required.

The role requires a high school diploma and prior experience in medical office settings or collections, with strong communication and organization skills. Competitive benefits and regular daytime hours are offered.