Patient Collections Representative

Medical University of South Carolina; Charleston (SC); On-site; USD 27,000 - 44,000; Full time

Job summary

MUSC Community Physicians (MCP) in Charleston, SC is seeking a Customer Service representative to resolve and manage patient accounts and to undertake outbound collection calls in an automated call center environment. Some evening and weekend work may be required. Hours are 40 per week, Monday through Friday 8:00am to 4:30pm.

The pay range listed includes min, mid, and max annual figures. The role emphasizes accurate documentation, HIPAA compliance, and professional interaction with patients and

Qualifications

• High School diploma or equivalent required.
• Must have 6 months of experience in a medical office setting, hospital patient accounting office or AR/bad debt collection outsourcing firm.
• Call center or healthcare collection experience preferred.
• Ability to organize and prioritize work, communicate effectively, and handle high-volume patient account calls.

Responsibilities

• Handle inbound and outbound collection calls to and from patients and guarantors to manage accounts and resolve questions.
• Manage a heavy volume of patient accounts, collect via online payments, promises, and payment plans while resolving issues professionally.
• Assist patients in applying for financial assistance as needed.
• Update patient demographics, insurance information and guarantor information to maintain accurate records.
• Document all collection actions and conversations accurately.
• Comply with HIPAA privacy regulations and protect patient information.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Time management

Organization

Education

High School diploma

Tools

Information systems

Job description

Job Description Summary To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.

Entity: MUSC Community Physicians (MCP)

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC004513 MCP - Revenue Cycle

Pay Rate Type: Hourly

Pay Grade: Health-19

Scheduled Weekly Hours: 40

Job Description

Entity/Organization: MUSC Community Physicians (MCP)
Hours per week: 40
Scheduled Work Hours/Shift: Monday - Friday 8:00am - 4:30pm
Pay Basis/FLSA: Hourly / Non-Exempt

Min: $27,296.00, Mid: $35,485.00, Max: $43,680.00

Job Purpose

To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.

Education and Work Experience

• High School diploma or equivalent education required.
• Must have 6 months of experience working in a medical office setting, hospital patient accounting office or AR or bad debt collection outsourcing firm.
• Call center or healthcare collection experience or healthcare patient accounting experience preferred.
• Must be familiar with information systems, demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner.
• Must exercise good judgment and discretion while following written and verbal instructions and policies.
• Must demonstrate the ability to handle a high volume of patient account calls actions and inquiries. Must be able to manage time efficiently, handle a high-volume work queue and recover outstanding receivable at a competitive level with other staff.

Degree of Supervision

• Direct supervision of site management. Available for evening and weekend work as goals and workload dictate.

Licensures, Registrations, Certifications

• N/A

Physical Requirements

• Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, each in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently list and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. infrequently work in dusty areas and confined/cramped spaces.

Job Responsibilities

60%

• Handle inbound and outbound collection calls to and from patients. guarantors and third parties to effectively manage customer accounts, resolve patient questions and provide customer service.
• Manage a heavy volume of Patient Accounts in a work queue environment, collecting accounts via on-line payments, promises, and payment plans while resolving any accounting issues, disputes or customer complaints in a customer service friendly and professional manner.
• Assist patients in completing and applying for financial assistance as needed.
• Update patient demographics, insurance information and guarantor information to maintain accurate patient information.
• Accurately and consistently document all collection actions and fully document all collection conversations.
• Comply with all HIPAA privacy regulations and protect the confidentiality and privacy of patients and guarantors and their personal financial records.
• Maintain compliance with federal and state regulations and organizational policies.

35%

• Assist office with administrative duties as need to include typing, contacting insurance companies, researching documents, coping of records, handling mail phone and email requests for insurance companies, attorneys, patients and any other request.
• Maintain and manage all incoming and outgoing mail.

5%

• Other duties as assigned.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Columbia participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees