Patient Collections Specialist

ROM Technologies, Inc.; Clearwater (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

ROMTech in Clearwater, FL is seeking a Patient Collections Specialist to support the Revenue Cycle Management team. You will manage patient accounts with balances after insurance adjudication and engage patients to explain financial responsibility and establish payment plans.

This role requires HIPAA compliance and professionalism, with the ability to collaborate with billing and leadership to resolve accounts and improve collection outcomes.

Qualifications

• HIPAA compliance and patient confidentiality are required.
• Experience in patient collections or revenue cycle is preferred.

Responsibilities

• Review patient accounts to identify balances due after payer adjudication and insurance processing.
• Place outbound calls to patients regarding outstanding balances and payment responsibilities.
• Communicate patient financial responsibility, including deductibles, copayments, coinsurance amounts, and other account obligations.
• Answer patient questions regarding account balances, insurance payments, claim status, statements, and billing activity.
• Document all collection activities, communications, payment arrangements, and account updates within designated systems.
• Work collaboratively with patients to establish payment plans when appropriate and consistent with company policies.
• Escalate disputed, unresolved, or complex accounts to billing, appeals, or leadership teams as appropriate.
• Receive and manage inbound calls related to patient balances and account inquiries.
• Maintain accurate account records and ensure timely follow-up on outstanding balances.
• Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.
• Meet quality, productivity, and collection performance expectations established by management.
• Support reporting, audit, and account reconciliation activities as needed.
• Assist with revenue cycle process improvement initiatives.
• Participate in departmental meetings, training sessions, and professional development activities.
• Provide general administrative support to the Revenue Cycle Management team as needed.
• Performs other related duties as assigned to support operational and business needs.

Job description

Job Description

Approved Opening Statement

At ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title: Patient Collections Specialist

Department: Revenue Cycle Management

Reports To: Collections Manager

Location / Work Environment: In Office, Clearwater

Worker Classification: W-2 Employee

FLSA Status: Non-Exempt

Job Level: Standard

Job Purpose

The Patient Collections Specialist is responsible for supporting ROMTech's revenue cycle by managing patient accounts with outstanding balances after insurance claim adjudication. This role proactively engages patients to explain financial responsibility, collect payments, establish payment arrangements, and resolve account questions with professionalism and empathy. The position contributes to the organization's financial performance by reducing outstanding receivables, improving collection outcomes, and delivering a positive patient financial experience.

Key Responsibilities Essential Duties

• Review patient accounts to identify balances due following payer adjudication and insurance processing.
• Place outbound calls to patients regarding outstanding balances and payment responsibilities.
• Communicate patient financial responsibility, including deductibles, copayments, coinsurance amounts, and other account obligations.
• Answer patient questions regarding account balances, insurance payments, claim status, statements, and billing activity.
• Document all collection activities, communications, payment arrangements, and account updates within designated systems.
• Work collaboratively with patients to establish payment plans when appropriate and consistent with company policies.
• Escalate disputed, unresolved, or complex accounts to billing, appeals, or leadership teams as appropriate.
• Receive and manage inbound calls related to patient balances and account inquiries.
• Maintain accurate account records and ensure timely follow-up on outstanding balances.
• Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.
• Meet quality, productivity, and collection performance expectations established by management.

Other Functions

• Support reporting, audit, and account reconciliation activities as needed.
• Assist with revenue cycle process improvement initiatives.
• Participate in departmental meetings, training sessions, and professional development activities.
• Provide general administrative support to the Revenue Cycle Management team as needed.
• Performs other related duties as assigned to support operational and business needs.