Patient-Centric Medical Assistant & Care Coordinator

Beth Israel Lahey Health; Beverly (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Medical Assistant to provide high quality, direct patient care in a team-based model for BIDHC patients. The role supports efficient clinical and administrative operations and requires compassionate interaction with diverse patients and staff.

Responsibilities include assisting during visits, performing basic clinical tasks, coordinating tests, maintaining PPE and equipment, and documenting in the EHR for accurate billing.

Qualifications

• High School diploma or GED required.
• Minimum of 6 months clinical classroom.
• Preferred: 0-1 years related work experience or customer service experience in any field.
• Graduate from BILH Primary Care Clinical Assistant Training program preferred or EMT Basic License or Phlebotomy Certificate or other healthcare training preferred.

Responsibilities

• Contribute to BIDHC patient, practice, and organizational goals through relationship development and care team coordination.
• Assist patient during visits: ensure smooth flow, inform about delays, review visit reason, update meds and allergies, and discuss screening questions.
• Communicate clearly with patient and team; provide hand-offs to the provider.
• Perform medical assisting duties under supervision: vitals, height/weight, EKGs, point of care testing, phlebotomy, immunizations, and assist during procedures.
• Lead conversations to meet quality and population health goals through outreach and health coaching; monitor activity.
• Maintain and sanitize medical equipment and supplies; ensure expiration dates are valid; keep areas accessible.
• Use EHR to queue prescriptions, enter orders, and document during visits for billing accuracy.
• Schedule diagnostic and lab tests; verify insurance, pre-authorizations, referrals, and pre-certifications.
• Identify OSHA compliance issues and ensure PHI is used appropriately.

Skills

Patient care

Communication

Team coordination

Customer service

Education

High School diploma or GED

Medical Assistant Training program preferred

Tools

EHR

Job description

Beth Israel Lahey Health is seeking a Medical Assistant to provide high quality, direct patient care in a team-based model for BIDHC patients. The role supports efficient clinical and administrative operations and requires compassionate interaction with diverse patients and staff.

Responsibilities include assisting during visits, performing basic clinical tasks, coordinating tests, maintaining PPE and equipment, and documenting in the EHR for accurate billing.