Patient-Centric Healthcare Security Officer

University of Maryland Medical System; Baltimore (MD); On-site; USD 36,000 - 60,000; Full time

Job summary

University of Maryland Medical System seeks a dedicated security professional to maintain a safe environment for patients, visitors, and staff. Responsibilities include patrolling facilities, responding to emergencies, controlling access, and documenting incidents with professionalism and compassion.

The role emphasizes collaboration with clinical teams, adherence to protocols, and escalation of high-risk situations as needed within hospital settings. Hospital experience is preferred.

Qualifications

• High School Diploma or equivalent (GED).
• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.

Responsibilities

• Maintain a visible security presence and conduct interior and exterior patrols to identify hazards and report deficiencies.
• Respond rapidly to emergencies and crises, following de-escalation techniques and directions from leadership.
• Assist clinical teams during high‑risk patient encounters, ensuring dignity, safety and regulatory compliance.
• Enforce safety and security policies and document violations.
• Operate access control points and screening equipment, monitor restricted areas and identify unauthorized access.
• Provide customer service and escort staff, patients, visitors, and others as needed.
• Use radios to coordinate assistance and maintain clear communications per chain of command.
• Document incidents for reports, shift logs, and safety records.
• Assist with morgue handling and proper logging of placements and releases.
• Ensure security technology and alarms are functioning, reporting issues promptly.
• Adhere to post orders and maintain professional conduct; escalate complex or high-risk situations.

Skills

Patrolling

Customer service

Access control

De-escalation

Incident reporting

Communication radios

Education

High School Diploma or GED

Crisis intervention training (de-escalation)

Tools

Weapon detection systems

Alarms

Job description

University of Maryland Medical System seeks a dedicated security professional to maintain a safe environment for patients, visitors, and staff. Responsibilities include patrolling facilities, responding to emergencies, controlling access, and documenting incidents with professionalism and compassion.

The role emphasizes collaboration with clinical teams, adherence to protocols, and escalation of high-risk situations as needed within hospital settings. Hospital experience is preferred.