Patient-Centric Front Desk & Admin Specialist

Arnot Health; City of Elmira (NY); On-site; Full time

Job description

Are you an organized and detail-oriented professional looking to contribute to a patient-centered healthcare environment? Arnot Health is seeking a dedicated Outpatient Administrative Assistant. This role is essential in ensuring smooth daily operations by handling administrative duties, patient registration, scheduling, and billing.

Schedule

• Full-Time
• Monday – Friday
• Day Shift

What You'll Do

• Front Desk & Patient Check-In: Prepare daily schedules, answer calls, update patient demographics, collect co-pays, and maintain accurate financial records.
• Billing & Documentation: Process billing superbills, track daily encounters, and manage medical records requests.
• Scheduling & Check-Out: Arrange follow-up appointments, obtain prior authorizations, provide patient instructions, and document appointments.
• Patient Support: Assist providers with scheduling referrals, forwarding medical records, and notifying patients of appointment changes.
• Office Administration: Order supplies, distribute mail, and ensure smooth practice operations.
• Compliance & Training: Maintain professional behavior, participate in mandatory educational programs, and adhere to OSHA compliance guidelines.

What We're Looking For

• Education: High school diploma required; coursework in secretarial sciences preferred.
• Experience: Minimum of three years of medical office experience preferred; knowledge of medical coding is a plus.
• Skills: Excellent communication, organizational, and multitasking abilities.

Physical Demands

This role involves frequent standing and walking, occasional lifting of up to 20 lbs, reaching and stooping, and light physical effort typical of an office-based setting.