Patient-Centric Care Navigator

Northwell Health; Melville (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwell Health is seeking a Care Manager to coordinate care across hospitals, primary care and community resources in New York. The role focuses on building rapport with patients using motivational interviewing and developing individualized care plans for high-risk patients.

Requirements include a High School Diploma or equivalent, 1–3 years of relevant experience, and preferred Bachelor's or Master's degrees with experience in health home or care management.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of relevant experience required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's License strongly preferred.
• Bilingual Spanish preferred.

Responsibilities

• Uses patient-centered motivational interviewing to build rapport and help patients improve their health.
• Supports care management by providing panel management to reduce patients lost to care and to address barriers to follow-up.
• Acts as liaison between hospitals, primary care, specialists, and community resources to ensure patient-centered care coordination.
• Identifies and tracks high-risk populations and others due for preventive or chronic care services.
• Performs outreach in primary care sites, homes, hospitals, and neighborhoods to close gaps in care and follow-ups.

Skills

Motivational interviewing

Care coordination

Team-based communication

Patient outreach

Education

High School Diploma or equivalent

Bachelor's degree

Master's degree

Tools

NYS Driver's License

Spanish language proficiency

Job description

Northwell Health is seeking a Care Manager to coordinate care across hospitals, primary care and community resources in New York. The role focuses on building rapport with patients using motivational interviewing and developing individualized care plans for high-risk patients.

Requirements include a High School Diploma or equivalent, 1–3 years of relevant experience, and preferred Bachelor's or Master's degrees with experience in health home or care management.