Patient-Centric Care Coordination Specialist

Northwell Health; Melville (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Northwell Health seeks a Care Management Associate to coordinate and participate in Care Management services for families and caregivers. The role includes patient-centered approaches and collaboration with care teams.

You will work to reduce gaps in care, manage high-risk panels, and connect patients with community resources across hospitals and primary care settings. A strong emphasis on outreach and communication with diverse populations.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of relevant experience required.
• Bachelor's or Master's degree in a relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's License strongly preferred.
• Bilingual Spanish preferred.

Responsibilities

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to reduce patients lost to care and improve follow-up.
• Acts as a liaison between hospitals, primary care providers, specialists, and community resources to ensure patient-centered care coordination.
• Identifies and tracks high-risk patients and other populations due for preventive or chronic care services.
• Performs outreach to primary care sites, homes, hospitals, and neighborhoods to close gaps in care.

Skills

Motivational interviewing

Panel management

Care coordination

Outreach

Education

Bachelor's or Master's degree in relevant field

High School Diploma or equivalent

Job description

Northwell Health seeks a Care Management Associate to coordinate and participate in Care Management services for families and caregivers. The role includes patient-centered approaches and collaboration with care teams.

You will work to reduce gaps in care, manage high-risk panels, and connect patients with community resources across hospitals and primary care settings. A strong emphasis on outreach and communication with diverse populations.