Patient-Centered Optician: Frames, Lenses & Care

Utah; Murray (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Utah Health seeks a patient-focused eyewear specialist to assist patients in selecting frames and lenses, order and repair eyewear, and provide office support.

You will educate patients on contact lenses, manage inventory, and help optimize the patient experience across the optical department. This role involves handling pricing, lens measurements, and ensuring quality service in a busy healthcare setting.

Qualifications

• Six months of experience in an eye care related position, or equivalency.
• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
• Finish lab skills, including lens layout, edging and tinting.
• Frame assembly, adjustment and repair experience.
• Lensometry experience.
• National Contact Lens Examiners (NCLE) certification.
• American Board of Opticianry (ABO) Certification.

Responsibilities

• Assists and educates patients in the selection of frames, contact lenses and lens enhancements based on the patient's specific needs.
• Processes eyeglass and contact lens orders, which includes pricing, measuring, collecting money, coding, and documenting patient charts.
• Teaches new contact lens wearers how to insert, remove, clean and care for lenses.
• Repairs and adjusts eyeglasses while ensuring patient satisfaction.
• Manages inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
• Provides office support by answering incoming calls, scheduling appointments and checking in patients for appointments.
• Maintains clean, organized, and stocked eyeglass displays.
• Performs frame assembly and repair, frame adjustment and lensometry.
• Attends continuing education courses to keep informed of new technology and advances in the optical industry.

Skills

Customer service

Eye care

Frame fitting

Lenses knowledge

Education

Six months eye care experience

Tools

Frame assembly tools

Lensometry

Edging and tinting

Job description

University of Utah Health seeks a patient-focused eyewear specialist to assist patients in selecting frames and lenses, order and repair eyewear, and provide office support.

You will educate patients on contact lenses, manage inventory, and help optimize the patient experience across the optical department. This role involves handling pricing, lens measurements, and ensuring quality service in a busy healthcare setting.