Patient-Centered Medical Assistant & Front Desk Support

Yale New Haven Health; Waterford (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Yale New Haven Health in Waterford, CT is seeking a Medical Assistant to support physicians, room patients, and handle clerical duties. You will prepare patients for visits, document in EPIC, and help with scheduling and chart management.

The role emphasizes infection control, front desk duties, and collaboration with care teams to promote patient-centered care. This is a full-time on-site position offering opportunities for professional growth.

Qualifications

• High School diploma or equivalent required; graduation from an accredited MA certificate program or Phlebotomy program, CNA/EMT/Paramedic certification also acceptable.
• Minimum of one year of experience as an MA/CNA/EMT/ACA/PCA/paramedic/phlebotomist.
• Certification in MA (CCMA/CMA/AAMA/RMA) preferred; BLS preferred.

Responsibilities

• Assist physicians with patient care and explain care team roles.
• Prepare patients for visits, take vital signs, and document in EPIC.
• Perform administrative tasks: scheduling, chart management, and handling medical records.
• Cross-train on front desk duties: greet patients, answer calls, schedule appointments, scan records.
• Maintain infection control and clean exam/procedure rooms between visits.
• May perform chaperone duties for procedures and other duties as assigned.

Skills

Compassionate patient care

Strong communication

Team player

Education

High School diploma

MA certificate program

CNA/EMT/Paramedic cert

Tools

EPIC

Job description

Yale New Haven Health in Waterford, CT is seeking a Medical Assistant to support physicians, room patients, and handle clerical duties. You will prepare patients for visits, document in EPIC, and help with scheduling and chart management.

The role emphasizes infection control, front desk duties, and collaboration with care teams to promote patient-centered care. This is a full-time on-site position offering opportunities for professional growth.