Patient-Centered Care Navigator

Northwell Health; Melville (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Northwell Health in New York seeks a Care Management professional to coordinate services for families and caregivers, using patient-centered approaches to improve health outcomes. You will support the primary care team with panel management and develop individualized care plans for high-risk patients.

As a liaison among hospitals, primary care providers, specialists, and community resources, you will drive outreach across sites, homes, and neighborhoods to ensure timely follow-up and access to

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's License strongly preferred.
• Bilingual Spanish, preferred.

Responsibilities

• Coordinates and participates in care management activities for families and caregivers.
• Utilizes patient-centered motivational interviewing to build rapport and improve health.
• Supports care team with panel management to reduce care gaps and non-adherence.
• Acts as liaison among hospitals, primary care providers, specialists, and community resources.
• Identifies high-risk patients and tracks preventive or chronic care needs.
• Performs outreach across sites, homes, hospitals, and neighborhoods to close care gaps.

Skills

Motivational interviewing

Care coordination

Team-based communication

Patient-centered care

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Master's degree (preferred)

Tools

EHR/EMR

Job description

Northwell Health in New York seeks a Care Management professional to coordinate services for families and caregivers, using patient-centered approaches to improve health outcomes. You will support the primary care team with panel management and develop individualized care plans for high-risk patients.

As a liaison among hospitals, primary care providers, specialists, and community resources, you will drive outreach across sites, homes, and neighborhoods to ensure timely follow-up and access to