Patient-Centered Care Navigator

Northwell Health; Manhasset (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Northwell Health in Manhasset, NY is seeking a Care Manager to coordinate patient-centered care for high-risk patients and families. You will support primary care teams by improving follow-up and access, with a focus on preventive care, chronic disease management, and addressing social barriers to care.

This role emphasizes collaborative, compassionate care delivery. Utilizing motivational interviewing, you will build rapport, develop individualized care plans, and liaise between hospitals,

Qualifications

• High School Diploma or equivalent (for entry-level qualification)
• 1-3 years of relevant experience required
• Bachelor's or Master's degree strongly preferred
• Health home or care management experience strongly preferred
• NYS Driver's License strongly preferred
• Bilingual Spanish preferred

Responsibilities

• Coordinates and participates in activities related to Care Management services to family members and caregivers.
• Uses patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.

Skills

Motivational interviewing

Care coordination

Panel management

Liaison/communication

Education

Bachelor's degree

Master's degree

Job description

Northwell Health in Manhasset, NY is seeking a Care Manager to coordinate patient-centered care for high-risk patients and families. You will support primary care teams by improving follow-up and access, with a focus on preventive care, chronic disease management, and addressing social barriers to care.

This role emphasizes collaborative, compassionate care delivery. Utilizing motivational interviewing, you will build rapport, develop individualized care plans, and liaise between hospitals,