Patient Care Technician/Unit Clerk – FT Days

Knoxville Hospital & Clinics; Knoxville (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible spending accounts

Retirement plan with company match up

Paid holidays

Vacation and sick time

Life insurance

AD&D

Short/long-term disability

Job summary

Knoxville Hospital and Clinics in Knoxville, IA, is seeking a Patient Care Technician/Unit Clerk for a full-time day shift (7am-7pm; every third weekend 6am-6pm). You will support the nursing team, handle clerical tasks, and help maintain a calm, safe patient environment.

Ideal candidates hold a high school diploma, a 75-hour nurse aide course, current BCLS, and prior patient care and clerical experience, with strong customer service skills and the ability to follow directions from supervisors.

Qualifications

• High school diploma or equivalent.
• Completion of at least a 75-hour nurse aide course on hire.
• Prior patient care, telephone, clerical and computer experience required.
• Current BCLS certification and ability to read, write and follow instructions.
• Mandatory Reporter certification or ability to acquire within 3 months.
• Demonstrates empathy and kindness toward patients and visitors.
• Able to accept directions from nursing supervisors.
• Friendly attitude and excellent customer service.
• Complete annual competency training and maintain licensure/certification.

Responsibilities

• Answer telephone calls promptly and route calls appropriately.
• Maintain calm, professional demeanor with patients and visitors.
• Assist patients with ADLs.
• Perform nursing and non-nursing tasks as directed.
• Identify and communicate potential issues to the team.
• Work cooperatively with health care staff to achieve patient goals.
• Demonstrate Ward Clerk responsibilities and procedures.
• Provide nutritional and hydration support and assist with personal hygiene/elimination.
• Follow infection control standards and maintain required training.

Skills

Empathy

Customer service

Communication

Teamwork

Follow instructions

Education

High school diploma or equivalent

75-hour nurse aide course

Tools

Telephone system

Computer literacy

Job description

Patient Care Technician/Unit Clerk – FT Days

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a Full-time Days position working 7am-7pm when Unit Clerk and every third weekend from 6am-6pm when Patient Care Technician.

The Patient Care Technician in an integral part of the nursing care team who works under the direction and supervision of RNs/LPNs. The PCT/UC is a specialty trained nursing assistant in the nursing unit who is responsible for the clerical and receptionist functions of the unit.

Essential Functions:

• Promptly answers telephone calls and routes call appropriately and in a timely manner.
• Reflect an atmosphere of calmness and professionalism to patients, visitors, and other health team members through a courteous and tactful approach.
• Aid the patient in carrying out ADLs.
• Performs nursing and non-nursing tasks.
• Identify potential problems and communicate them appropriately.
• Work cooperatively with other members of the health care team to assist in attainment of patient goals and to provide a clean, safe, and pleasant environment.
• Consistently demonstrates competence and proficiency in Ward Clerk responsibilities and procedures.
• Provide nutritional and hydration support and assist patients with personal hygiene/elimination needs.
• Consistently demonstrate an awareness and understanding of patient needs for personal care and comfort.
• Consistently take and record temperatures and other vitals and output of other measurements as applicable and report any abnormal vital signs to appropriate staff.
• Assist nurses with treatments and procedures as directed in an accurate and timely manner.
• Assume responsibility for patient belongings and personal property.
• Strictly follows and enforces the principles of infection control standards.
• Maintains health testing requirements.
• Maintains current certifications / training in BCLS.
• Completes required competencies annually.
• Attends required unit meetings and in-services or reading minutes.
• Adheres to KHC compliance policies.

Job Requirements:

• High School graduate or equivalent.
• Certification from at least a 75-hour nurse aide course on hire.
• Previous patient care experience, telephone, clerical and computer experience required.
• Current BCLS certification must be able to read, write and follow written or oral instructions.
• Current Mandatory Reporter or acquire within three months of hire.
• Must display a high degree of empathetic understanding and kindness towards patients and visitors.
• Must be able to accept directions from nursing supervisors.
• Must possess friendly attitude and excellent customer service.
• Required to complete all annual competency training and maintain license and/or certification.

This is a Full-time position and is eligible for benefits for medical, dental, vision, flexible spending accounts, retirement plan with company match of up to 6%, accrued hours for vacation and sick time, paid holidays, and company benefits for employee life, employee AD&D, short term and long-term disability.