Patient Care Technician (Front Desk Receptionist)

Metro Infectious Disease Consultants; Decatur (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Patient Care Technician to join their team in a vibrant clinic environment. In this full-time role, you will be responsible for a variety of front-desk and back-office tasks that ensure the smooth operation of patient care. From managing appointments and handling billing to assisting with patient documentation and lab requisitions, your contributions will be vital to the clinic's success. If you have a passion for healthcare and a desire to make a difference in patients' lives, this opportunity offers a rewarding career path in a supportive atmosphere.

Benefits

401(k)

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Qualifications

• 1 year of front desk experience in a medical setting is required.
• Comfortable with back-office responsibilities and patient interactions.

Responsibilities

• Handle front-desk duties including filing, scheduling, and patient registration.
• Assist with back-office tasks like patient escorting and lab specimen collection.

Skills

Front desk experience

Back-office responsibilities

Patient interaction

Education

High school education or equivalent

Job description

Metro Infectious Disease Consultants is seeking a full-time Patient Care Technician to work at the clinic located in Decatur, GA.

This Assistant’s responsibilities include all duties related to the front-desk and some back-office duties. Responsibilities assigned to individuals can and will change at any time at the discretion of management or the supervisor.

Front Office Responsibilities:

1. Filing of all scanned paperwork daily
2. Fax clinic schedules to physicians for next clinic day.
3. Prepare travel chart weekly
4. Open and distribute mail, daily
5. Print schedule for following clinic day. Verify that all progress notes and super-bills are attached
6. Order office supplies
7. Answer telephone calls, including closed offices at different locations
8. Page on consultations to physicians. Page should include consult, hospital, patient name, room number, referring physician, and hospital phone number with appropriate extension
9. Make appointments for new and existing patients according to set guidelines. If patient is new, directions should be given
10. Handle and process billing information daily
11. Handle and process dictation, letters, and physician orders daily
12. Register patients, enter and/or update patient demographics, make copies of vital information
13. Collect co-payments and past due balances from patients at check-in/check-out desk
14. Coordinate and process referral information for managed care patients
15. Process medical records requests
16. Escort patients from reception to exam room, documenting height, weight, blood pressure and temperature as indicated, document patient’s chief complaint and notify doctor when patient is ready to be seen
17. Obtain laboratory specimens as requested, completing lab requisitions and preparing samples for pick-up by lab. Document same in Medical Record
18. Ensure superbills are completed at visit end, including visit code, diagnoses and all labs ordered

Back Office Responsibilities:

1. Escort patients from reception to exam room, documenting height, weight, blood pressure and temperature as indicated, document patient’s chief complaint and notify doctor when patient is ready to be seen
2. Stock exam rooms with supplies each morning, clean rooms between patients
3. Maintain inventory of medical supplies, completing requisitions (order forms) in a timely manner to ensure supplies are not depleted
4. Other tasks as assigned by management

Minimum Requirements:

• Must have at least (1) one year of front desk experience, preferably in a medical setting
• Must be comfortable with back-office responsibilities
• High school Education or equivalent
• Proof of current vaccinations, including recommended boosters, commonly required for those working with immunocompromised patients, including measles, mumps, rubella, varicella, hepatitis A & B, influenza, and COVID-19.

Requests for accommodations/exceptions will be considered on a case-by-case basis, consistent with applicable laws.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• $23/hour