Patient Care Technician

TMS Health Education; Burlingame (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Training & Certification

No weekends

7 paid holidays + float

PTO accrual

Benefits for FT

Hands-on care (no needles)

Job summary

Mindful Health Solutions is seeking a Patient Care Technician to join our high-volume medical office in Burlingame. You will provide friendly customer service while administering interventional mental health treatments, including TMS, Esketamine, and IV Ketamine, and support scheduling, insurance verification, and patient check-in/out.

Role includes company-paid training in TMS and Esketamine within 3 months, no weekends, generous PTO and holidays, and benefits for full-time staff.

Qualifications

• Deliver exceptional customer service to prospective patients, ensuring a superior experience.
• Proficiency in multitasking with meticulous attention to detail and task completion.
• Strong written, verbal, and organizational abilities.
• Foster effective communication and collaboration within a team.

Responsibilities

• Ensure HIPAA compliance and maintain confidentiality.
• Provide compassionate patient care and build trust with patients facing mental health challenges.
• Perform TMS treatments following physician protocols and document sessions.
• Address patient comfort issues and optimize TMS system setup during treatments.
• Administer psychiatric rating scales and guide patients in completing them.
• Maintain accurate schedules, demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to emails promptly.

Skills

Customer service

Multitasking

Communication

Microsoft Word

Excel

Data entry

Education

Associate or Bachelor's degree

Tools

EMR software

Microsoft Word

Microsoft Excel

Job description

About this position

About Mindful Health Solutions:

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.

About the role:

Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.

• Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
• No weekends
• 7 paid holidays + 1 Float Holiday per year.
• Competitive Paid Time Off (PTO) accrual structure.
• Employee Benefits available to Full-Time team members.
• Hands-on patient care with no exposure to needles or blood.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
• Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
• Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
• Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Qualifications

• Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
• Current Basic Life Support (BLS)/CPR certification is required and must be obtained prior to the employee's start date. Certification must be maintained throughout employment.
• Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
• Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
• Preferably hold an Associate’s or Bachelor’s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.

Pay range: $25 .00 to $26.50 per hour.

The pay range for this role is:
25 - 26.50 USD per hour(Burlingame)