Patient Care Technician - Oakland

Mindful Health Solutions; Oakland (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Training & certification in TMS/Esket 

Health insurance

401k with match

Hands-on patient care

Job summary

Mindful Health Solutions is seeking a Patient Care Technician to provide compassionate patient care in a high-volume mental health clinic in Oakland, CA. You will assist with TMS treatments, Esketamine, and IV Ketamine therapies, while handling scheduling, insurance verification, and patient check-in/check-out.

Responsibilities include maintaining HIPAA compliance, accurate documentation in EMR, and strong customer service for patients dealing with depression and anxiety.

Qualifications

• Deliver exceptional customer service to prospective patients.
• Excel in multitasking with meticulous attention to detail.
• Proficiency in Microsoft Word and Excel is mandatory.
• Outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team.
• Engage professionally with patients, clinic staff, physicians, and support departments.
• Uphold confidentiality and sound judgment in a medical setting.
• Associate’s or Bachelor’s degree preferred; candidates with relevant experience will be considered.

Responsibilities

• Ensure HIPAA compliance and confidentiality.
• Provide compassionate patient care and build trust with patients facing mental health challenges.
• Perform TMS treatments following physician protocols; set up, monitor, and document sessions.
• Address issues related to patient comfort and system setup during treatments.
• Administer psychiatric rating scales and guide patients on completing them.
• Maintain schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays.
• Manage multiple phone lines and respond to emails from patients and prospects.
• Scan medical documents and ensure records integrity in EMR systems.

Skills

Customer service

Multitasking

MS Word

MS Excel

Communication

Team collaboration

Confidentiality

Patient care

Education

Associate degree

Bachelor's degree

Job description

About The Role

Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.

• Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
• Comprehensive Health, dental, and vision insurance
• Company provided 401k enrollment available on the first day of employment, with matching contribution of 4 % of your contribution after 1 year of employment
• Hands-on patient care with no exposure to needles or blood.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
• Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
• Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
• Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Qualifications

• Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
• Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
• Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
• Preferably hold an Associate’s or Bachelor’s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.

Pay range: $22.00 to $24.00 per hour.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

About Mindful Health Solutions

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.

The Pay Range For This Role Is

22 - 24 USD per hour (Oakland)