Patient Care Technician

TMS Health Education; Santa Monica (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Company-paid TMS & Esketamine training

7 paid holidays + 1 float holiday

Competitive PTO accrual

Benefits for full-time employees

No needles or blood exposure during T3

Job summary

Mindful Health Solutions in Santa Monica, CA seeks a Patient Care Technician to support interventional mental health treatments and patient services. The role combines hands-on patient care with clinic administration, including scheduling and insurance verification.

The ideal candidate maintains a BLS certification, excels in customer service, and can manage multiple tasks with precision. Training in TMS and Esketamine will be provided within 3 months of hire.

Qualifications

• Deliver exceptional customer service to prospective patients.
• Current Basic Life Support (BLS) certification required; must be maintained throughout employment.
• Excel in multitasking with meticulous attention to detail.
• Proficiency in Microsoft Word and Excel is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a focus on confidentiality.
• Preferably hold an Associate’s or Bachelor’s degree; candidates with relevant experience will be considered.

Responsibilities

• Ensure HIPAA compliance and confidentiality.
• Provide compassionate patient care and build trust, especially for mental health patients.
• Perform TMS treatments following physician protocols and document sessions.
• Address issues related to patient comfort and TMS setup.
• Administer psychiatric rating scales and guide patients on completing them.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays.
• Manage multiple phone lines and respond to emails from patients.
• Scan medical documents and ensure records integrity in EMR.

Skills

Customer service

Multitasking

Communication

Team collaboration

Professionalism

BLS Certification

Education

Associate or Bachelor’s degree

Tools

MS Word

MS Excel

Job description

Patient Care Technician

TMS Health Education Santa Monica, California, United States

About this position

About Mindful Health Solutions:

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.

Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.

• Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
• 7 paid holidays + 1 Float Holiday per year.
• Competitive Paid Time Off (PTO) accrual structure.
• Employee Benefits available to Full-Time team members.
• Hands-on patient care with no exposure to needles or blood.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
• Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
• Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co‑insurance, and co‑pays from patients.
• Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
• Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Qualifications

• Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
• Current Basic Life Support (BLS) certification required; must be maintained throughout employment.
• Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
• Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
• Preferably hold an Associate’s or Bachelor’s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.

Pay range: $22.00 to $25.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

The pay range for this role is: 22 - 25 USD per hour (Santa Monica)