PATIENT CARE TECH I

Graves-Gilbert Clinic; Bowling Green (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Graves-Gilbert Clinic in Bowling Green, KY is seeking a Patient Care Tech I to support front-desk and patient-facing tasks in a fast-paced urgent care setting.

The role focuses on check-in, registration, insurance verification, and documentation within the EHR, ensuring a welcoming experience and accurate records for every patient.

Qualifications

• Front-desk or registration experience in a medical office preferred.
• Proficient with EHRs, insurance portals, and patient intake tools.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Greet patients and verify demographics, insurance, and contact info.
• Collect co-pays and issue receipts; manage forms.
• Schedule follow-ups and referrals; coordinate walk-ins.
• Answer phones and provide basic patient guidance.
• Maintain front-desk cleanliness and HIPAA compliance.

Skills

Front desk experience

Customer service

Interpersonal communication

Multitasking

Teamwork

Attention to detail

Education

High School diploma or GED

CMA/RMA/EMT certification preferred

Formal Medical Assisting program or equivalent

Tools

EHR systems

Insurance eligibility portals

Patient intake tools

Job description

Position Title: PATIENT CARE TECH I

Requisition Number: PATIE003305

Location: Bowling Green, KY 42101, USA

Job Category: Family Medicine

Position Type: Full-Time

Job Details

Description

The Patient Care Technician I focuses on front-office and patient-facing administrative functions such as check-in, registration, insurance verification, and check out. As a key liaison between patients and clinical staff, the Patient Care Tech I ensures a welcoming experience and accurate documentation, contributing to a smooth and efficient clinical workflow. The ideal candidate brings strong customer service, attention to detail, and teamwork in a busy, fast-paced urgent care environment.

Key Responsibilities

Patient Reception & Check-In

• Greet patients warmly and professionally, creating a positive first impression.
• Verify and update patient demographics, insurance, and contact information in the EHR system.
• Collect co-pays and outstanding balances per clinic policy and issue receipts.
• Distribute and collect required patient forms and consent documents.

Registration & Administrative Duties

• Ensure accurate completion and scanning of patient paperwork into the EHR.
• Confirm visit types and route patients appropriately within the clinic workflow.
• Schedule follow-up appointments and referrals as directed by clinical staff.
• Manage provider schedules and coordinate walk-in patients with minimal delays.
• Answer incoming phone calls, return messages, and provide basic patient guidance as appropriate.

Check-Out & Patient Coordination

• Review visit summaries and ensure patiens leave with appropriate documentation.
• Provide patient education handouts as instructed by providers.
• Assist with outbound appointment reminders, insurance authorizations, and correspondence.

Team Collaboration & Compliance

• Collaborate with providers, nurses, and other team members to ensure seamless patient flow.
• Maintain cleanliness and organization of frond-desk areas.
• Always upold HIPAA standards and patient confidentiality.
• Report issues related to patient experience or system problems promptly to the Team Lead or Business Director.

Qualifications

• Previous experience in a front-desk or registration role within a medical office or clinic setting preferred.
• Proficient in use of EHR systems, insurance eligibility portals, and patient intake tools.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple tasks with accuracy in a fast-paced environment.
• Familiarity with HIPAA, OSHA, and front-office compliance practices.
• Ability to work in high-traffic, fast-paced clinical settings with frequent interruptions.
• Requires professional appearance, demeanor, and discretion when handling sensitive information

Education

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Completion of a formal Medical Assisting program or equivalent on-the-job experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

PI287402210