Patient Care Support Specialist

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 32,000 - 45,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking an Environment Services Assistant to support patient care areas by stocking supplies, preparing rooms, and keeping environments clean and safe. Under nurse leader direction, you will help with clerical tasks, delivery of specimens, and essential tasks to maintain readiness and safety in fast-paced clinical settings.

The role emphasizes teamwork, attention to detail, and strong organizational skills to contribute to high-quality, patient-centered care across

Qualifications

• High school diploma (or GED) strongly preferred.
• Ability to function in a fast paced work environment with excellent organizational, customer service, and prioritization skills required.
• The ability to work collaboratively with a multi-disciplinary team to provide high quality care to patients

Responsibilities

• Acts as front line representative of the patient care area.
• Performs various tasks to ensure the patient care area is well supplied including ordering and obtaining supplies, re-stocking supplies and monitoring for outdates
• Maintains a clean and safe environment by caring for, and cleaning equipment, maintaining cleanliness of patient/clinic rooms, work areas, and keeping hallways clear of clutter
• Perform low-level disinfection, and is aware of infection prevention principles
• Perform quality checks of point of care testing machines
• Checks emergency stations daily and if appropriate, checks and records medication refrigerator temperatures
• Escorts patient throughout building as needed; assisting with wheelchairs as needed
• Answers telephone calls and assists in the overall functioning of the department
• Prepare patient forms with demographic information
• Delivers specimens to the laboratory and runs errands to other departments
• Participates in continuous regulatory readiness activities and employs safety standards such as repeat back, SBAR, and huddle attendance
• Participates in medication conveyance per Medication Storage and handling policy
• Performs other duties as required or assigned
• Greets patients and assist with the rooming of patients
• Prepares patient, room and equipment for procedures and exams
• Assists patients in completing questionnaires
• Maintains chart information that is up-to-date, organized, and in compliance with Health Information Services (HIS) requirements
• Participates in admission process for patients including room set up after EVS clean to ensure room is ready for the next patient
• Greets patient upon arrival and completes standard admission tasks
• Prepares patient, room and equipment for procedures and exams
• Participates in assisting the patient with readiness for discharge, gathering patient belongings, including items from pharmacy or the safe, assist patient with getting dressed
• Completes room strip down after discharge
• Returns medications to pharmacy return bin from medication cart
• Completes hourly rounding on all assigned patients for patient experience to include safety checks per unit standards utilizing a rounding script/checklist
• Delivers meal trays and set patients up to eat
• Sets patients up and assists patients with the completion of personal care and provides clean hospital gown and changes linens
• Performs patient sitting for patients requiring 1:1 observation after successful completion of required learning activities
• Assists with lifting, positioning, and dressing of patients
• Answers call lights and directs patient needs to appropriate resources
• Stocks equipment from central locations to nurse server as needed

Skills

Teamwork

Attention to detail

Organization

Customer service

Education

High school diploma or GED

Job description

Dartmouth-Hitchcock Health is seeking an Environment Services Assistant to support patient care areas by stocking supplies, preparing rooms, and keeping environments clean and safe. Under nurse leader direction, you will help with clerical tasks, delivery of specimens, and essential tasks to maintain readiness and safety in fast-paced clinical settings.

The role emphasizes teamwork, attention to detail, and strong organizational skills to contribute to high-quality, patient-centered care across