Patient Care Supervisor

Aunt Martha’s Health & Wellness, Inc.; Hazel Crest, Northern (IL, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life & Disability Insurance

Paid Time Off

Retirement Plan

EAP

Employee Discounts

Job summary

Aunt Martha’s Health & Wellness seeks a Patient Care Supervisor who will serve as both a Medical Assistant and supervisor of Medical Assistants. You will oversee day-to-day clinical operations and ensure high standards of patient care in Hazel Crest, IL.

Reporting to the Health Center Administrator, you will support clinical excellence, patient safety, and efficient workflows. The role includes staff development, onboarding within 90 days, and collaboration with the Patient Experience team.

Qualifications

• Certified or Registered Medical Assistant required.
• Prior supervisory experience preferred.
• Valid driver’s license and current auto insurance required.
• Evenings, weekends, and some holidays availability required.
• Travel between clinic locations as needed.

Responsibilities

• Deliver exceptional customer service using the AIDET model.
• Ensure proper screening and triage of walk-in patients.
• Communicate clinical concerns to providers and leadership.
• Assist with patient registration and check-out as needed.
• Maintain infection control, medication administration, and procedural support.
• Supervise and support Medical Assistants in daily operations.
• Develop and manage daily staff assignments and workflows.
• Complete onboarding for new hires within 90 days.
• Conduct annual competency evaluations.
• Mentor staff to support growth, performance and retention.

Skills

Medical Assistant

Supervisory experience

Patient care

Customer service

Education

Certified Medical Assistant

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Supervisor-

Regular Full-Time Hazel Crest, IL, US

6 days ago Requisition ID: 2742

$23.00 To $25.00 Hourly

Patient Care Supervisor-

About Aunt Martha’s Health & Wellness

Aunt Martha’s Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We create environments that allow us to do what we do best—provide healthcare and wellness services to those who need them most.

Position Overview

The Patient Care Supervisor serves in a dual role as both a Medical Assistant and supervisor of Medical Assistants, overseeing day-to-day clinical operations and ensuring high standards of patient care.

Reporting to the Health Center Administrator, this role is responsible for supporting clinical excellence, patient safety, and operational efficiency. The Patient Care Supervisor partners closely with the Patient Experience Supervisor and care team to improve workflows, enhance patient outcomes, and support staff development and retention.

Key Responsibilities

Clinical & Patient Care

Deliver exceptional customer service using the AIDET model

Ensure proper screening and triage of walk-in patients

Communicate clinical concerns to providers and leadership

Assist with patient registration and check-out as needed

Maintain high standards of infection control, medication administration, and procedural support

Supervise and support Medical Assistants in daily operations

Develop and manage daily staff assignments and workflows

Complete onboarding for new hires within 90 days

Conduct annual competency evaluations

Mentor staff to support growth, performance, and retention

Operations & Coordination

Manage real-time patient scheduling and clinic flow

Partner with Patient Experience Supervisor on claims, supplies, and equipment needs

Ensure all claims are closed and submitted daily

Coordinate equipment maintenance and vendor services

Support monthly Joint Commission documentation and compliance

Administrative & Compliance

Communicate policy and procedural updates to staff

Attend required trainings and complete Core Curriculum

Perform additional duties as assigned

Competitive hourly pay: $23–$25/hour

Health, Dental, and Vision Insurance

Life & Disability Insurance

Paid Time Off (Vacation, Sick, Holidays)

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts (cell phones, restaurants, and more)

Qualifications

Required

Certified or Registered Medical Assistant

Prior supervisory experience

Additional Requirements

Valid driver’s license and current auto insurance

Ability to work evenings, weekends, and some holidays

Flexibility to travel between clinic locations as needed

Equal Opportunity Employer

Aunt Martha’s Health & Wellness is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.