Patient Care Supervisor

Aunt Marthas Health And Wellness Inc; Tinley Park (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plan

Employee Assistance Program

Employee discounts

Job summary

Aunt Martha's Health & Wellness is seeking a Patient Care Supervisor in Tinley Park, IL. The role combines Medical Assistant duties with supervision of Medical Assistants, overseeing day-to-day clinical operations and ensuring high standards of patient care.

Reporting to the Health Center Administrator, you will manage staffing, scheduling, patient flow, and compliance while supporting staff development and patient safety.

Qualifications

• Certified or Registered Medical Assistant credential.
• Prior supervisory experience.
• Ability to work evenings, weekends, and some holidays.
• Valid driver''s license and current auto insurance.

Responsibilities

• Deliver clinical and patient care using the AIDET model.
• Screen and triage walk-in patients.
• Communicate clinical concerns to providers and leadership.
• Assist with patient registration and check-out as needed.
• Maintain infection control, medication administration, and procedural support.
• Supervise and support Medical Assistants in daily operations.
• Develop and manage staffing assignments and workflows.
• Complete onboarding for new hires within 90 days.
• Conduct annual competency evaluations.
• Mentor staff to support growth and retention.
• Manage real-time patient scheduling and clinic flow.
• Coordinate equipment maintenance and vendor services.
• Support monthly Joint Commission documentation and compliance.
• Communicate policy updates to staff.

Skills

Supervisory experience

Education

Certified or Registered Medical Assistant

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Tinley Park, IL, US

5 days ago Requisition ID: 2741

Salary Range: $23.00 To $25.00 Hourly

Patient Care Supervisor

Patient Care Supervisor- Women's Health services

About Aunt Martha's Health & Wellness

Aunt Martha's Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We create environments that allow us to do what we do best-provide healthcare and wellness services to those who need them most.

Position Overview

The Patient Care Supervisor serves in a dual role as both a Medical Assistant and supervisor of Medical Assistants, overseeing day-to-day clinical operations and ensuring high standards of patient care.

Reporting to the Health Center Administrator, this role is responsible for supporting clinical excellence, patient safety, and operational efficiency. The Patient Care Supervisor partners closely with the Patient Experience Supervisor and care team to improve workflows, enhance patient outcomes, and support staff development and retention.

Key Responsibilities

Clinical & Patient Care

• Deliver exceptional customer service using the AIDET model
• Ensure proper screening and triage of walk-in patients
• Communicate clinical concerns to providers and leadership
• Assist with patient registration and check-out as needed
• Maintain high standards of infection control, medication administration, and procedural support
• Supervise and support Medical Assistants in daily operations
• Develop and manage daily staff assignments and workflows
• Complete onboarding for new hires within 90 days
• Conduct annual competency evaluations
• Mentor staff to support growth, performance, and retention

Operations & Coordination

• Manage real-time patient scheduling and clinic flow
• Partner with Patient Experience Supervisor on claims, supplies, and equipment needs
• Ensure all claims are closed and submitted daily
• Coordinate equipment maintenance and vendor services
• Support monthly Joint Commission documentation and compliance

Administrative & Compliance

• Communicate policy and procedural updates to staff
• Attend required trainings and complete Core Curriculum
• Perform additional duties as assigned
• Competitive hourly pay: $23-$25/hour
• Health, Dental, and Vision Insurance
• Life & Disability Insurance
• Paid Time Off (Vacation, Sick, Holidays)
• Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts (cell phones, restaurants, and more)

Qualifications

Required

• Certified or Registered Medical Assistant
• Prior supervisory experience

Additional Requirements

• Valid driver's license and current auto insurance
• Ability to work evenings, weekends, and some holidays
• Flexibility to travel between clinic locations as needed

Equal Opportunity Employer

Aunt Martha's Health & Wellness is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.