Patient Care Supervisor

Aunt Martha's Health & Wellness; Tinley Park (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life & Disability Insurance

Paid Time Off (Vacation, Sick, Holid a

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts (cell phones, etc.)

Job summary

Aunt Martha's Health & Wellness in Tinley Park, IL is hiring a Patient Care Supervisor who will act as a Medical Assistant supervisor and oversee daily clinical operations to maintain high-quality patient care.

Reporting to the Health Center Administrator, you will coordinate staffing, support patient flow, ensure infection control, and participate in onboarding, competency evaluations, and staff development.

Qualifications

• Certified or Registered Medical Assistant status is required.
• Prior supervisory experience is expected.

Responsibilities

• Deliver patient care using the AIDET model.
• Supervise Medical Assistants in daily operations.
• Coordinate patient scheduling and clinic flow.
• Support onboarding and annual competency evaluations.
• Maintain infection control and medication administration standards.

Skills

Prior supervisory experience

Certified Medical Assistant

Education

Certified or Registered Medical Assistant

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Supervisor

Regular Full-Time Tinley Park, IL, US

4 days ago Requisition ID: 2741

Salary Range: $23.00 To $25.00 Hourly

Patient Care Supervisor- Women's Health services

About Aunt Martha's Health & Wellness

Aunt Martha's Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We create environments that allow us to do what we do best-provide healthcare and wellness services to those who need them most.

Position Overview

The Patient Care Supervisor serves in a dual role as both a Medical Assistant and supervisor of Medical Assistants, overseeing day-to-day clinical operations and ensuring high standards of patient care.

Reporting to the Health Center Administrator, this role is responsible for supporting clinical excellence, patient safety, and operational efficiency. The Patient Care Supervisor partners closely with the Patient Experience Supervisor and care team to improve workflows, enhance patient outcomes, and support staff development and retention.

Key Responsibilities

Clinical & Patient Care

Deliver exceptional customer service using the AIDET model

Ensure proper screening and triage of walk-in patients

Communicate clinical concerns to providers and leadership

Assist with patient registration and check-out as needed

Maintain high standards of infection control, medication administration, and procedural support

Supervise and support Medical Assistants in daily operations

Develop and manage daily staff assignments and workflows

Complete onboarding for new hires within 90 days

Conduct annual competency evaluations

Mentor staff to support growth, performance, and retention

Operations & Coordination

Manage real-time patient scheduling and clinic flow

Partner with Patient Experience Supervisor on claims, supplies, and equipment needs

Ensure all claims are closed and submitted daily

Coordinate equipment maintenance and vendor services

Support monthly Joint Commission documentation and compliance

Administrative & Compliance

Communicate policy and procedural updates to staff

Attend required trainings and complete Core Curriculum

Perform additional duties as assigned

Competitive hourly pay: $23-$25/hour

Health, Dental, and Vision Insurance

Life & Disability Insurance

Paid Time Off (Vacation, Sick, Holidays)

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts (cell phones, restaurants, and more)

Qualifications

Required

Certified or Registered Medical Assistant

Prior supervisory experience

Additional Requirements

Valid driver's license and current auto insurance

Ability to work evenings, weekends, and some holidays

Flexibility to travel between clinic locations as needed

Equal Opportunity Employer

Aunt Martha's Health & Wellness is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.