Patient Care Specialist II

Millennium Physician Group; Cape Coral (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) with matching

Employer-paid Life Insurance

Short & Long-Term Disability

Paid Time Off & Holidays

EAP

Job summary

Millennium Physician Group in Cape Coral, FL, is hiring a Patient Care Specialist II to support daily medical office operations. You will independently register patients, verify insurance, process referrals, and handle basic billing or documentation issues, while upholding HIPAA and privacy standards.

The role requires 2+ years in healthcare patient access, strong EHR and communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Demonstrated professionalism and commitment to patient confidentiality.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Demonstrates empathy and professionalism when interacting with patients and families.

Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules.
• Processes urgent referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains HIPAA privacy compliance by safeguarding patient information and limiting access to authorized users.
• Identifies and reports privacy breaches, compliance risks, or billing concerns promptly.

Skills

Patient access

EHR systems

Insurance verification

HIPAA compliance

Medical terminology

Attention to detail

Time management

Customer service

Education

High school diploma or GED

Job description

Job Description Summary

We are excited to announce an opening for Patient Care Specialist II in our Cape Coral, Florida clinic! The Patient Care Specialist II performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.

How will you make an impact & Requirements

Key Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, andcontactinformationis accurate and current in the EHR.

• Collects and processes copayments following standard cash-handling and reconciliation procedures.

• Verifies insurance eligibility, obtains required authorizations, and documents verificationresultsaccuratelyin the patient record.

• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.

• Answers and routes phone calls, schedules or reschedules appointments, and maintainsdailyappointmentschedules while communicating adjustments to clinical staff.

• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in atimely and accurate manner.

• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documentsinto the EHR.

• Reviews patient accounts for outstanding balances or documentation errors and partners with billingto resolve discrepancies.

• Maintains full HIPAA and privacy compliance by safeguarding patient information, properlymanagingdocumentation,and limiting access to authorized users only.

• Identifies and reports potential privacy breaches, compliance risks, or billing concernspromptlyaccordingto established protocols.

• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality,andaccuracy.

• Provides professional, courteous customer service and maintains composure during high-volume orchallenging situations.

• Coordinates scheduling across multiple providers, departments, or specialties to supportefficientpatientflow.

• Audits patient charts, registration data, and referral documentation to identify and correct complianceor process issues.

• Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.

• Supports the Practice Manager and care team with assigned administrative tasks.

• Participates in departmental audits, workflow redesign initiatives, and implementation of new systemsor technologies.

• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, orservice metrics.

• Demonstrates excellent guest service to internal team members and patients.

• Performs other related duties as assigned.

Requirements

• High school diploma or GED required.

• 2+ years of progressive experience in a healthcare or patient access environment.

• Strong working knowledge of EHR systems, insurance verification, and medical terminology.

• Strong attention to detail, interpersonal communication, and time-management skills.

• Demonstrated professionalism and commitment to patient confidentiality.

• Demonstrates empathy and professionalism when interacting with patients and families.

• Adheres to HIPAA and privacy standards in all communications and record handling.

• Consistently meets expectations, follows direction, and maintains punctuality.

• Adjusts to changing workflows and patient volume with composure and teamwork.

• Demonstrated ability to manage multiple priorities while maintaining accuracy.

• Proven commitment to maintaining confidentiality, accuracy, and professional ethics.

• Ability to work independently in a fast-paced, cross-functional environment.

• Availability: Monday-Friday 8:00 AM to 5:00 PM EST.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer

• Health, Dental, and Vision Insurance

• 401(K) Retirement Plan with Matching

• Employer-Paid Life Insurance and Short & Long-Term Disability

• Paid Time Off, Floating Holidays, and Paid Major Holidays

• Employee Assistance Program (EAP)

Compensation Range

$17.10

to

$25.65

The anticipated base salary range represents the Company’s good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.