Patient Care Specialist II

Millennium-Physician-Group; Cape Coral (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Employer-paid life insurance

Short-term disability

Long-term disability

Paid time off

Holidays

Job summary

Millennium Physician Group in Cape Coral, FL is seeking a Patient Care Specialist II to support daily medical office operations. You will independently register patients, verify insurance, process referrals, and resolve basic billing issues.

The role emphasizes HIPAA privacy, accurate data entry, and excellent patient service, with coordination across departments to maintain smooth patient flow.

Qualifications

• Requires high school diploma or GED.
• 2+ years in healthcare or patient access environment.
• Strong knowledge of EHR systems, insurance verification, and medical terminology.
• Attention to detail, interpersonal skills, and time management.

Responsibilities

• Greets, registers, and checks in patients with accurate demographics and insurance data in the EHR.
• Collects copayments following standard cash-handling procedures.
• Verifies insurance eligibility and documents results in the patient record.
• Communicates check-in processes, insurance requirements, and payment expectations clearly.

Skills

Patient access

HIPAA compliance

EHR navigation

Communication

Multitasking

Time management

Empathy

Education

High school diploma or GED

Tools

EHR software

Insurance verification tools

Billing systems

Job description

Job Description SummaryWe are excited to announce an opening for Patient Care Specialist II in our Cape Coral, Florida clinic! The Patient Care Specialist II performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.How will you make an impact & RequirementsKey Responsibilities:Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.Collects and processes copayments following standard cash-handling and reconciliation procedures.Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.Provides clear explanations of check-in processes, insurance requirements, and payment expectations.Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.Supports the Practice Manager and care team with assigned administrative tasks.Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.Demonstrates excellent guest service to internal team members and patients.Performs other related duties as assigned.RequirementsHigh school diploma or GED required.2+ years of progressive experience in a healthcare or patient access environment.Strong working knowledge of EHR systems, insurance verification, and medical terminology.Strong attention to detail, interpersonal communication, and time-management skills.Demonstrated professionalism and commitment to patient confidentiality.Demonstrates empathy and professionalism when interacting with patients and families.Adheres to HIPAA and privacy standards in all communications and record handling.Consistently meets expectations, follows direction, and maintains punctuality.Adjusts to changing workflows and patient volume with composure and teamwork.Demonstrated ability to manage multiple priorities while maintaining accuracy.Proven commitment to maintaining confidentiality, accuracy, and professional ethics.Ability to work independently in a fast-paced, cross-functional environment.Availability: Monday-Friday 8:00 AM to 5:00 PM EST.About Millennium Physician Group:Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.What We Offer:Health, Dental, and Vision Insurance401(K) Retirement Plan with MatchingEmployer-Paid Life Insurance and Short & Long-Term DisabilityPaid Time Off, Floating Holidays, and Paid Major HolidaysEmployee Assistance Program (EAP)How to Apply:ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!Compensation Range:$17.10to$25.65The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.