Patient Care Specialist I

Mosaic Health, LLC.; Cape Coral, Northern (FL, KY); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program

Job summary

Millennium Physician Group seeks a Patient Care Specialist I in Cape Coral, FL. The role performs advanced administrative duties, registers patients, processes referrals, and resolves basic billing issues while ensuring HIPAA compliance and high-quality patient service.

Responsibilities include accurate EHR data entry, copay collection, eligibility checks, and coordinating appointments across multiple providers to maintain efficient patient flow.

Qualifications

• High school diploma or GED required.
• 1+ year of clerical, customer service, or healthcare office experience preferred.
• Basic knowledge of EHR systems and MS Office preferred.
• Strong attention to detail and good interpersonal & time-management skills.
• Empathy and professionalism when interacting with patients and families.

Responsibilities

• Greet, register, and check in patients ensuring accurate demographics and insurance data in the EHR.
• Collect copayments following standard cash-handling procedures.
• Verify insurance eligibility and document authorizations in patient records.
• Explain check-in processes, insurance requirements, and payment expectations.
• Route calls, schedule appointments, and coordinate across providers to support patient flow.

Skills

Attention to detail

Interpersonal communication

Time management

Empathy and professionalism

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Job Description Summary

We are excited to announce an opening for Patient Care Specialist I in our Cape Coral, Florida clinic! The Patient Care Specialist I performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist I ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.

Key Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.
• Demonstrates excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

Requirements

• High school diploma or General Education Degree (GED).
• 1+ year of experience in clerical, customer service, or healthcare office settings preferred.
• Basic knowledge of EHR systems and Microsoft Office applications preferred.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Ability to work independently in a fast-paced, cross-functional environment.

Availability

Monday-Friday 8:00 AM to 5:00 PM EST.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching Employer-Paid Life Insurance and Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Compensation

$17.10 to $25.65 – The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.