Patient Care Specialist I - Residential

Pinnacle Treatment Centers; Merrillville (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Company sponsored ongoing training and

Job summary

Pinnacle Treatment Centers is seeking a Patient Care Specialist to join our residential addiction treatment team. You will provide continuous patient care, monitoring, interaction, and role modeling in a structured environment while ensuring confidentiality and safety.

The role emphasizes empathy, professionalism, and collaboration with a multidisciplinary treatment team to support program participation and recovery in residents. Opportunity for growth and comprehensive benefits.

Qualifications

• High School/GED or better.
• 6+ months’+ experience in a behavioral healthcare setting preferred.
• Basic knowledge of addiction and the recovery process preferred.

Responsibilities

• Support patient engagement by modeling positive behaviors and guiding program participation with empathy and professionalism.
• Promote a trauma-informed, therapeutic environment and support safety plans and program rules.
• Monitor for risk indicators and communicate concerns to the treatment team.
• Assist with admission by monitoring new patients for safety and informing them about guidelines.
• Facilitate and monitor patient phone calls, ensuring confidentiality and proper EHR documentation.
• Follow safety, medical, and infection control protocols and maintain ongoing training.

Education

High School/GED or better

Job description

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of 30,000 patients daily.

We are on a mission to remove all barriers to recovery and transform individual, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Patient Care Specialist, you are an active member of the multidisciplinary treatment team, who is directly involved in providing quality care for patients
in a residential addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive and structured environment for patients enrolled in and/or entering residential treatment.

Requirements

• Valid driver’s license
• CPR / First Aid
• (6) months’+ experience working in a behavioral healthcare setting preferred.
• Basic knowledge of addiction and the recovery process preferred.

Responsibilities:

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through
  program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, therapeutic environment by maintaining a calm presence, supporting safety plans, conducting safety rounds, and enforcing program rules consistently and respectfully.
• Monitoring for risk indicator while engaging patients in supportive conversations and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing required documentation.
• Facilitate and monitor patient phone calls, ensuring confidentiality standards and proper documentation in the Electronic Health Record.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned.
• 18 days PTO
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

Join our team. Join our mission.

Qualifications

Education

Required

High School/GED or better.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.