Patient Care Specialist I

Pinnacle Treatment Centers, Inc.; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Pinnacle Treatment Centers is looking for a Patient Care Specialist I to join their team in Richmond, VA. The role involves providing quality care and support for patients in a residential addiction recovery environment. Candidates should have a HS Diploma/GED and a willingness to learn Microsoft Office, with opportunities for growth and a variety of benefits including paid time off and merit-based increases.

Benefits

STAR LRP Eligibility

Continuing Education with free CEU courses

Paid Time Off: 18 days and 8 paid holidays

Diversity, Equity, and Inclusion Initiatives

Schedule Flexibility

Merit-Based Increases

Qualifications

• General knowledge or willingness to learn Microsoft Office suite.
• Must possess a current valid driver’s license.
• CPR/MANDT certification – training provided locally.

Responsibilities

• Ensure the wellbeing of patients and provide a safe, positive, supportive environment.
• Serve as a resource for new patients, explaining programs and encouraging participation.
• Act as a role model using de-escalation techniques and providing positive reinforcement.

Skills

General knowledge of Microsoft Office

Education

HS Diploma / GED

Job description

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Pinnacle’s Voice: A Tale of Transformation & Recovery

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

• Patient, Pinnacle Treatment Centers
  
  

About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 30,000 individuals daily resulting in a network of care spanning across the country.

Position Overview: As a Patient Care Specilist you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.
  
  

Qualifications:

• HS Diploma / GED (General Equivalency Diploma)
• General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position.
• CPR/MANDT certification – training provided locally and updated as required.
  
  

Preferred:

• Six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.
  
  

Responsibilities:

• Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment.
• Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation.
• Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction.
• Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns.
• Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture.
• Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates.
• Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.).
• Document in patient records timely, accurately, and appropriately.
• Provide transportation for patients or coordinate transportation with appropriate team members, as required.
• Assist with AMA identification and intervention.
• Perform other duties as assigned.
  
  

Join our team & Start Saving Lives Today

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
  
  

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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