Patient Care Specialist III - Residential

Pinnacle Treatment Centers; Georgetown (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading provider of addiction treatment services is seeking a Patient Care Specialist III to provide quality care for patients in a residential recovery environment. This role involves mentoring team members and ensuring a supportive atmosphere for individuals undergoing treatment. The ideal candidate should have experience in behavioral healthcare and strong interpersonal skills to guide patients effectively.

Benefits

Competitive compensation based on experience

18 days of PTO and 8 paid holidays

Access to 600+ free CEU courses

Flexible schedules

Merit-based salary increases

Diversity, Equity, and Inclusion initiatives

Qualifications

• Minimum of two years’ experience in a similar position.
• Intermediate knowledge of addiction and recovery.
• Valid driver’s license required.

Responsibilities

• Support patient engagement and program participation.
• Monitor and ensure safety protocols.
• Document patient care accurately.

Skills

Mentoring

Communication

Empathy

Education

High school diploma or equivalent

Associate degree in behavioral science (preferred)

Tools

Microsoft Office (Excel, Outlook, Teams, Word)

Job description

Patient Care Specialist III- Residential

Pinnacle’s Voice: A Tale of Transformation & Recovery

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

-Patient, Pinnacle Treatment Centers

About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.

Position Overview: As a Patient Care Specialist– III of Residential Services (PCS-III RES), you will be an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering residential treatment. PCS-III teammates take on a leadership role by mentoring PCS-I and PCS-II teammates, providing real-time coaching and guidance, and collaborating with department leaders to ensure frontline care practices align with organizational expectations, regulatory standards, and clinical best practices.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.

Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years’ experience in a similar position in a behavioral healthcare setting.
• Intermediate knowledge of addiction and the recovery process.
• Good computer skills with general knowledge of Microsoft Office suite (including Outlook, Teams, and Word).
• Ability to mentor and train other teammates.
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 25% in local area

Preferred:

• Associate degree in one of the behavioral science disciplines from an accredited college or university.
• Peer Support Certification identified by the state in which the facility operates, or addiction training certification as offered by the state in which the facility operates
• Advanced knowledge of addiction treatment and the recovery process.
• Advanced technology skills including general knowledge of Microsoft Excel

Responsibilities:

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, therapeutic environment by maintaining a calm presence, supporting safety plans, conducting safety rounds, and enforcing program rules consistently and respectfully.
• Support AMA prevention and early intervention by monitoring for risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing required documentation.
• Facilitate and monitor patient phone calls, ensuring confidentiality standards and proper documentation in the Electronic Health Record.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
• Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, and patient care observations, in alignment with policy and accreditation standards.
• Facilitate or support structured activities and groups services, reinforce recovery skills, and encourage participation and engagement.
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
• Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
• Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns
• Perform all duties in alignment with CARF standards to support continuous accreditation readiness. • Provide peer mentorship to Tier 1 and Tier 2 teammates by offering real-time guidance, coaching, and support in skill development and patient care practices.
• Support the onboarding and development of new teammates by participating in training efforts, promoting accountability, and encouraging growth through constructive feedback and encouragement.
• Model best practices in all areas of patient care, documentation, and communication, setting a consistent example of professionalism, compassion, and accountability.
• Foster a positive and collaborative team culture through respectful, solution-oriented communication and a commitment to shared goals.
• Demonstrate leadership through initiative, professionalism, and alignment with organizational values, serving as a consistent example to others.
• Collaborate with department leaders and interdisciplinary teams to enhance patient care, streamline workflows, and advocate for staff and patient needs.
• Assist the Patient Care Manager with departmental scheduling and provide shift coverage as needed to maintain staffing and ensure continuity of care
• Assist with special projects, audits, or initiatives that improve department performance, patient experience, and overall care quality.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned.

Join our team & Start Saving Lives Today

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.