Patient Care Specialist

DASCO Home Medical Equipment; North Canton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation based on行业标准

401(k) match with immediate vesting

health insurance options (Medical, DPH

Job summary

DASCO Home Medical Equipment is seeking a Patient Care Coordinator to manage patient referrals, orders, delivery coordination and education on equipment and services. The role supports day-to-day branch operations, including inventory, records-keeping and regulatory compliance, with patient-facing responsibilities by phone, email and in person.

The position emphasizes communication, service excellence and adherence to HIPAA and other regulatory standards, with opportunities for growth and

Qualifications

• High School diploma or GED equivalent.
• Associate’s degree preferred.
• Six months’ experience in healthcare/medical/insurance/DME customer service role.

Responsibilities

• Coordinates services for patients and referrals including, but not limited to, timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements and related follow-up to ensure service excellence.
• Prepares orders for timely and accurate billing.
• Delivers customer service via phone, email and face-to-face interactions. Sets up and advises patients and caregiver on equipment and service options, care and maintenance of equipment, insurance coverage, payment options and other related information.
• Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
• Other duties as assigned by the branch office manager.

Skills

Communication proficiency

Customer service orientation

HIPAA awareness

Education

High School diploma or GED

Associate’s degree preferred

Job description

DASCO Home Medical Equipment is seeking a Patient Care Coordinator to manage patient referrals, orders, delivery coordination and education on equipment and services. The role supports day-to-day branch operations, including inventory, records-keeping and regulatory compliance, with patient-facing responsibilities by phone, email and in person.

The position emphasizes communication, service excellence and adherence to HIPAA and other regulatory standards, with opportunities for growth and