Patient Care Specialist

Össur; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer matching

8 paid holidays

13 vacation days

Birthday and volunteer days

8 sick days

Parental bonding leave

Job summary

ForMotion in Houston, TX, is seeking a Patient Care Specialist to join a clinic network focused on orthotic and prosthetic patient care. You will greet patients, register them, and help maintain accurate chart records while supporting clinical staff.

The role requires a high school diploma or GED and 1–2 years of medical office experience, with EMR familiarity preferred. Attention to detail, strong communication, and compliance with safety and privacy policies are essential.

Qualifications

• High school diploma or GED required.
• 1-2 years medical office experience preferred.
• Experience using EMR systems preferred.
• Healthcare experience is preferred.

Responsibilities

• Greet and register patients, compile chart documentation, and support clinical staff.
• Answer telephone calls, triage inquiries, and direct to appropriate personnel.
• Schedule appointments and verify patient demographics, referral sources, and insurance in EMR.
• Obtain insurance cards and other documents, and scan into EMR.
• Maintain complete patient records per policy and ensure info is included for delivery and claims.
• Assist with infection control and environment cleanliness; prepare treatment rooms.
• Provide administrative support and pursue paperless workflows where possible.

Skills

Communication

Computer skills

Detail oriented

Ethical conduct

Problem solving

Education

High school diploma or GED

Tools

EMR systems

Job description

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world-class, compassionate care for patients with mobility challenges.Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical , which alsoowns Össur , a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels.We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.About the RoleThe Patient Care Specialist facilitates excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff .What You’ll DoAnswers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.Maintains complete patient records in the EMR per company policies.Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies.Assists in marketing efforts to build relationships with local referral sources.Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.Performs other duties as assigned.CompetencyEthical ConductProblem Solving/AnalysisCommunication ProficiencyComputer ProficiencyDemonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service‐oriented manner.Detailed oriented.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandThe employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.Who You AreHigh school diploma or GED equivalent is required.1-2 years of medical office experience preferred using EMR systems or equivalent skill set.Experience working in the healthcare industry preferred.Why You’ll Feel Good Working HereWe believe people do their best work when they feel good—personally and professionally. That’s why we offer:A culture rooted in trust, empathy, and Nordic-inspired flat hierarchiesTailored onboarding and a buddy system to help you feel at home from day oneContinuous learning through e-learning, training, and language coursesA “you” culture where everyone—from interns to executives—is treated with respectCompetitive Compensation PackagesMedical, Dental, and Vision Benefits401(k) Retirement Plan with employer matching contribution8 paid holidays13 vacation days, birthday and two (2) volunteer days8 sick days within your first year of employmentPaid Parental Bonding