Patient Care Specialist

Reliance Rx Specialty Pharmacy; Buffalo (NY); Hybrid; USD 29,000 - 30,000; Full time

Job summary

Reliance Rx Specialty Pharmacy is seeking a Patient Care Specialist to support pharmacy operations under the supervision of the Manager, Operations & Compliance. The role focuses on inbound and outbound calls from patients regarding drug delivery and related services, data entry, and coordination with insurers and medical staff.

The ideal candidate will have a high school diploma, 1 year in a high-volume pharmacy (or 6 months in related roles), and strong communication skills.

Qualifications

• High School diploma or GED required.
• One year of experience in a high-volume pharmacy or six months in the Patient Care Specialist role or related dept.
• National Pharmacy Technician Certification (CPhT) preferred.

Responsibilities

• Handle incoming/outgoing calls about billing, procedures, policies and services.
• Liaise between patients and insurance companies, and coordinate communication with doctors and staff.
• Maintain patient records and complete data entry and documentation tasks.
• Assist with packaging, shipping and related duties.
• Coordinate benefits, co-pays and financial assistance where applicable.

Skills

Communication

Customer service

Pharmacy operations

Education

High School diploma or GED

CPhT preferred

Tools

Claims system

Billing system

Job description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Patient Care Specialist, under the supervision of Manager, Operations & Compliance, assists in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Patient Care Specialist is primarily responsible for incoming and outgoing calls from customers regarding drug delivery, set-up and all related services.

Qualifications

• High School diploma or GED required.
• One (1) year of experience working in a high volume pharmacy, or equivalent setting, required, or six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.
• Experience working with on line claims processing system preferred.
• Effective oral and written communication skills and an aptitude for working with other health care professionals.
• Ability to lift a minimum of 5lbs.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• A patient care specialist through incoming and outgoing calls answers patient inquiries about billing, procedures, policies and available services.
• Act as a liaison between patients and insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Maintain patient records; filing, documentation duties
• Set up, data entry.
• Packaging and shipping.
• Financial arrangements, collecting co-payments.
• Coordination of benefits.
• Financial assistance coordination.
• Prior Authorization assistance with offices.
• Billing.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Specialists must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

This is a hybrid position with onsite attendance required at our Williamsville location.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $21.50 - $22.50 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Aff…? Click here for additional EEO/AAP or Reasonable Accommodation information.