Patient Care Specialist

ForMotion Clinic; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical / Dental / Vision benefits

401(k) with employer match

8 paid holidays, vacation days, and 2-

Volunteer days

Job summary

ForMotion Clinic is seeking a Patient Care Specialist to ensure a positive patient experience and smooth clinic operations. You will greet patients, register them, and support clinical and technical staff in a fast-paced orthotics/prosthetics environment.

The role involves handling appointments, verifying demographics and insurance in the EMR, and maintaining accurate patient records. You will contribute to efficient operations while upholding infection control and customer service standards.

Qualifications

• High school diploma or GED required.
• 1-2 years of medical office experience preferred using EMR systems.
• Experience in the healthcare industry preferred.

Responsibilities

• Greet and register patients, compile chart information, and support clinical staff.
• Schedule appointments and verify patient demographics, referral source, and insurance in the EMR.
• Maintain complete patient records per company policies.
• Obtain and file insurance cards, IDs and other documents in the EMR as needed.
• Verify benefits, relay payment/billing policies, and collect patient payments.
• Keep patient areas clean and safe; assist with room preparation and infection control.
• Provide行政 support to ensure office efficiency and promote a paperless environment.
• Support marketing efforts to strengthen relationships with local referral sources.
• Maintain professional relationships with patients, referral sources and staff.
• Participate in ongoing training to maintain knowledge of products and processes.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Computer proficiency

Problem solving

Medical office experience

Education

High school diploma or GED

Tools

EMR software

Job description

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world‑class, compassionate care for patients with mobility challenges.

Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical, which also owns Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels.

We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.

About The Role

The Patient Care Specialist facilitates excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff.

What You'll Do

• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
• Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
• Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology-based processes to drive operational efficiencies.
• Assists in marketing efforts to build relationships with local referral sources.
• Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.
• Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
• Performs other duties as assigned.

Competency

• Ethical Conduct
• Problem Solving/Analysis
• Communication Proficiency
• Computer Proficiency
• Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner.
• Detailed oriented.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demand

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.

Who You Are

• High school diploma or GED equivalent is required.
• 1-2 years of medical office experience preferred using EMR systems or equivalent skill set.
• Experience working in the healthcare industry preferred.

Why You'll Feel Good Working Here

We believe people do their best work when they feel good - personally and professionally. That's why we offer:

• A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies
• Tailored onboarding and a buddy system to help you feel at home from day one
• Continuous learning through e-learning, training, and language courses
• A "you" culture where everyone - interns to executives - is treated with respect
• Competitive Compensation Packages
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 8 paid holidays13 vacation days, birthday and two (2) volunteer days
• 8 sick days within your first year of employment
• Paid Parental Bonding