Patient Care Specialist

Children’s Healthcare of Atlanta; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking dedicated individuals to provide essential administrative support and assist in delivering quality patient care. This role is vital in ensuring a safe and efficient environment for young patients. You will engage with families, support nursing staff, and contribute to the overall mission of making children healthier. If you are passionate about making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• No minimum experience required.
• Preferred: Nursing Assistant or Medical Assistant certification.

Responsibilities

• Provides administrative support and patient care assistance.
• Maintains patient information and assists with admissions and discharges.
• Communicates effectively with patients and families.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Leadership abilities

Education

High school diploma or equivalent

Tools

Basic Windows

Job description

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Work Shift

Day

Work Day(s)

Variable

Shift Start Time

7:00 AM

Shift End Time

7:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Provides administrative support to patient care area(s) and quality patient care services under supervision of a licensed professional. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• No minimum experience required

Preferred Qualifications

• Certification as a Nursing Assistant, Medical Assistant, or Emergency Medical Technician or nursing student who has successfully completed one clinical rotation or 1 year of clinical hospital experience
• 1 year of experience in pediatrics

Education

• High school diploma or equivalent

Certification Summary

• Basic Life Support (BLS) certification through American Heart Association (AHA) is required within 30 days of employment

Knowledge, Skills, and Abilities

• Must satisfactorily complete all skills and requirements
• Competencies as defined by department must be completed within 6 months of employment
• Excellent communication, organizational, and interpersonal skills
• Demonstrated leadership abilities and documentation of ongoing development and training
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment

Job Responsibilities

• Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls, or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records.
• Assists licensed professional nurse with admission, transfer, and discharge process by maintaining/verifying patient information in computer system, assigning and setting beds for new patients, ensuring code sheets and patient identification/allergy bands are in room and necessary paperwork is in the patient chart, and updating patient boards.
• Assists with basic delivery of patient care (e.g., medical and laboratory procedures, nutritional needs, daily activities, and transporting patients) as assigned by licensed professional and using age and developmentally appropriate standards.
• Provides coverage at nursing station during critical periods, e.g., assessments and rounds.
• Provides and documents continuous visual monitoring of suicidal patients and patients at risk as assigned by licensed professional nurse and using age and developmentally appropriate standards.
• Orders and maintains department and patient care equipment and unit supplies as assigned using established standards.
• Communicates information relating to job activities, needs, and responsibilities for assigned shift in prioritizing and delivery of patient care and administrative support.
• Assists and participates in continuous assessment and improvement of quality of care and services provided.
• Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all age.
• Ensures customers receive the best service possible by rounding on patients and families to ensure needs are being met and concerns are satisfactorily resolved.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1001 Johnson Ferry Rd

Job Family

Other Patient Care